Business Process Specialist
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Job Location:
Alameda, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
For further inquiries about this opportunity please contact our Talent Specialist Hema Malini at .
Title: Business Process Specialist
Duration: 11 Months
Location: Alameda CA
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service. This role serves as a key collaborator and resource to the Global Process teams (Call Centers IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.
Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing execution of test scripts process documentation and implementation. Serves as a primary department contact for system and process requirements implementations enhancements and testing cycles.
Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
Takes ownership of complex issues and challenges and create exception rules. Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems processes and controls to ensure effective development monitoring and support is in place.
Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.
Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing execution of test scripts process documentation and implementation. Serves as a primary department contact for system and process requirements implementations enhancements and testing cycles.
Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
Takes ownership of complex issues and challenges and create exception rules. Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems processes and controls to ensure effective development monitoring and support is in place.
Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.
Experience with
- Process mapping
- Data science
- Process documentation
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Key Skills
- Hr Executive Recruitment
- Internship
- Information Technology Sales
- Furniture
- Administration Support
