Junior Services Engineer (Req ID 2026-05)
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Job Location:
Farnborough - UK
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Company Overview:
About SS8 Networks: As a leader in Lawful and Location IntelligenceSS8helps make societies safer. Our commitment is to extract analyze and visualize the critical intelligence that gives law enforcement intelligence agencies and emergency servicesthe real-time insights that help save lives. Our high-performance flexible and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption time and cost. SS8 is trusted by the largest government agencies communications providers and systems integrators globally.
About SS8 Networks: As a leader in Lawful and Location IntelligenceSS8helps make societies safer. Our commitment is to extract analyze and visualize the critical intelligence that gives law enforcement intelligence agencies and emergency servicesthe real-time insights that help save lives. Our high-performance flexible and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption time and cost. SS8 is trusted by the largest government agencies communications providers and systems integrators globally.
Position: Junior Services Engineer
Location:Farnborough (Hampshire) UK Office (Hybrid)
Job Description:
As aJunior Services Engineer you will support the successful deployment and integration of SS8s solutions at customer sites. Working closely with senior engineers project managers and customers you will assist in installing configuring and testing high-availability systems across a range of environments including telecom networks datacenters and cloud platforms.
As aJunior Services Engineer you will support the successful deployment and integration of SS8s solutions at customer sites. Working closely with senior engineers project managers and customers you will assist in installing configuring and testing high-availability systems across a range of environments including telecom networks datacenters and cloud platforms.
The successful candidate will be required to work onsite in the Farnborough (Hampshire) office 3 daysperweek and have avalidUK driving licenseas this role will involve ad hoc travel to customer role will require occasional domestic andinternational travel(up to 25%).
Duties/Responsibilities of Position:
- Assist in theinstallation and configurationof SS8 lawful intelligence and analytics solutions.
- Participate insystem integrationsinvolving telecom network elements (e.g. DPI probes mediation systems).
- Supporton-site and remote deployments ensuring solutions meet customer and regulatory requirements.
- Work with senior engineers totroubleshoot issues escalate bugs and verify fixes.
- Run system health checks perform acceptance testing and generate implementation documentation.
- Maintain accurate records of implementation progress and provide timely status updates.
- Learn and understand protocols such asTCP/IP SIP GTP HTTP Diameter andlawful intercept standards(e.g. ETSI CALEA).
- Collaborate with internal R&D and QA teams to ensure product readiness for deployment.
- Comply with information security standards and customer confidentiality requirements.
- Provide remote support to customer base
Position Specific Competencies/Skills Required:
Essential:
- Basic understanding ofnetworking concepts(IP addressing routing firewalls VLANs).
- Familiarity withLinux/Unixenvironments and command-line usage.
- Interest in cybersecurity telecom infrastructure or law enforcement technologies.
- Strong problem-solving mindset and attention to detail.
- Willingness to travel occasionally to customer locations (domestic and international).
- Excellent communication skills and a desire to work in acustomer-facingtechnical role.
- Must be willing and eligible to acquire Security Clearance
- Case Management & SLAs: Proficiency in managing a structured workload via a customer ticket portal; must be able to categorize issues by priority (P1P3) conduct thorough initial investigations to gather technical requirements provide consistent customer updates and drive issues to resolution within defined Service Level Agreement (SLA) timers.
Desirable (Nice to Have):
- Exposure toWiresharkor similar packet analysis tools.
- Knowledge ofvirtualization(VMware KVM) orcontainerization(Kubernetes Docker).
- Scripting knowledge (Bash Python) for automation and log parsing.
- Understanding oftelecom networks mobile core (3G/4G/5G) or ISP environments.
- Familiarity withETSI/CALEAlawful intercept standards and protocols.
- Proficiency in using AI tools (e.g. ChatGPT Microsoft Copilot etc..) to enhance productivity automate workflows generate content or support decision-making
Experience and Education Requirements:
Bachelors degree or equivalent in Computer Science Engineering Telecommunications or related field.
Bachelors degree or equivalent in Computer Science Engineering Telecommunications or related field.
SS8 is committed to fostering an inclusive and respectful workplace where everyone can thrive. We welcome applicants of all genders backgrounds cultures and experiences. Our goal is to create a diverse team that reflects the global communities we serve and values collaboration innovation and mutual respect.
Agency Disclaimer:
SS8 does not accept unsolicited resumes from staffing agencies search firms or third parties. Any resumes submitted without a signed agreement in place will be considered the property of SS8 and no fees will be paid if a candidate is hired as a result.
SS8 does not accept unsolicited resumes from staffing agencies search firms or third parties. Any resumes submitted without a signed agreement in place will be considered the property of SS8 and no fees will be paid if a candidate is hired as a result.
Required Experience:
Junior IC
Key Skills
- Abinitio
- CMS
- Baking
- Insurance Sales
- Air Compressors
- Broadcast
About Company
SS8, the trusted choice for lawful intelligence around the world, provides solutions to help agencies quickly identify, track and investigate suspects and devices of interest.
