Implement Specialist I

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Implementation Specialist supports the successful deployment of RealPage software by executing implementation tasks for new and existing clients. This role focuses on handson configuration coordination and client support during the implementation lifecycle to ensure timely delivery product adoption and a positive client experience. The Implementation Specialist works closely with Implementation Consultants Sales Migrations Training Product Support Development and QA teams.

Responsibilities

Execute implementation tasks for small to midsize property management clients.
Support project coordination activities including scheduling documentation and status tracking.
Assist with RealPage services such as data conversion system setup and training coordination.
Configure products based on defined requirements and implementation standards.
Provide strong product knowledge and functional support throughout the implementation process.
Maintain clear professional communication with clients and internal stakeholders.
Support clients during implementation to ensure successful onboarding and satisfaction.
Track implementation progress tasks and dependencies to support ontime delivery.
Organize and maintain implementation files and documentation for new and existing orders.
Assist with assigned departmental projects and operational initiatives as needed.
Support product and process testing activities including QA validation.
Participate in client and internal meetings; assist with presentations and walkthroughs as needed.
Identify issues and risks escalate appropriately and support resolution in a timely manner.
Accurately document client communications project updates and configuration details.
Provide customer support during implementation until transition to Customer Support and/or Customer Success.
Continuously develop product process and industry knowledge through training and experience.
Support escalation communications by gathering details and assisting with resolution followthrough.

Qualifications

Minimum of 2 years experience working with OneSite product lines.
Software implementation and/or multifamily property management experience required.
Strong verbal and written communication skills.
Solid organizational time management and tasktracking skills.
Customer service experience with strong client interaction skills.
Ability to work independently while knowing when to escalate issues.
Ability to manage multiple tasks and meet defined timelines.
Detailoriented with a strong sense of urgency.
Ability to analyze issues and support troubleshooting efforts.
Comfortable working with crossfunctional teams and diverse personalities.
Flexible adaptable and able to work effectively in a changing environment.
Ability to handle confidential information with discretion.
Willingness to work outside regular business hours as needed to meet deliverables.

Preferred Skills

Fouryear degree or equivalent work experience preferred.
Affordable housing experience preferred.
Familiarity with the sales cycle or experience supporting salesdriven implementations is a plus.

Required Experience:

OverviewThe Implementation Specialist supports the successful deployment of RealPage software by executing implementation tasks for new and existing clients. This role focuses on handson configuration coordination and client support during the implementation lifecycle to ensure timely delivery produ...

Overview

Responsibilities

Execute implementation tasks for small to midsize property management clients.
Support project coordination activities including scheduling documentation and status tracking.
Assist with RealPage services such as data conversion system setup and training coordination.
Configure products based on defined requirements and implementation standards.
Provide strong product knowledge and functional support throughout the implementation process.
Maintain clear professional communication with clients and internal stakeholders.
Support clients during implementation to ensure successful onboarding and satisfaction.
Track implementation progress tasks and dependencies to support ontime delivery.
Organize and maintain implementation files and documentation for new and existing orders.
Assist with assigned departmental projects and operational initiatives as needed.
Support product and process testing activities including QA validation.
Participate in client and internal meetings; assist with presentations and walkthroughs as needed.
Identify issues and risks escalate appropriately and support resolution in a timely manner.
Accurately document client communications project updates and configuration details.
Provide customer support during implementation until transition to Customer Support and/or Customer Success.
Continuously develop product process and industry knowledge through training and experience.
Support escalation communications by gathering details and assisting with resolution followthrough.

Qualifications

Minimum of 2 years experience working with OneSite product lines.
Software implementation and/or multifamily property management experience required.
Strong verbal and written communication skills.
Solid organizational time management and tasktracking skills.
Customer service experience with strong client interaction skills.
Ability to work independently while knowing when to escalate issues.
Ability to manage multiple tasks and meet defined timelines.
Detailoriented with a strong sense of urgency.
Ability to analyze issues and support troubleshooting efforts.
Comfortable working with crossfunctional teams and diverse personalities.
Flexible adaptable and able to work effectively in a changing environment.
Ability to handle confidential information with discretion.
Willingness to work outside regular business hours as needed to meet deliverables.

Preferred Skills

Fouryear degree or equivalent work experience preferred.
Affordable housing experience preferred.
Familiarity with the sales cycle or experience supporting salesdriven implementations is a plus.

Required Experience: