Business Care Partner

Job Title: Business Care Partner

Location:Brackmills Northampton UK

Work Arrangement: hybrid some office days as

Employment:Permanent

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of nearly 48000 professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT CRAFTSMAN CUB CADET STANLEY and BLACKDECKER

The Job:

As the Business Care Partner your aim will be to deliver industry leading service whilst building excellent working relationships with our customers. Youll get to:

• Respond to communication from both internal and external customers in a timely and accurate manner
• Manage orders and process credits on time and accurately
• Consult with Distribution Centers and Carriers to resolve issues
• Use product and process knowledge (which will be taught) to resolve relevant issues
• Continuously working to improve levels of service tailored to individual customers
• Download weekly orders and manipulate fulfilled orders via MS Excel
• Work with customer portals to manage query resolution

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:

• Fluent English (spoken and written).
• Proficiency in MS Excel and SAP is highly desirable.
• Prior experience in customer service role.
• Strong interpersonal and communication skills with a customer-focused and solution-oriented approach.
• Ability to adapt to change and work effectively in a dynamic growing organization.

The Details:

Youllreceiveagreat benefits plan including:

• Discretionary bonus 25 days annual leave bank holidays increasing with length of service.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

• Grow:Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.
• Learn:Have access to a wealth of learning resources including our digital learning portal.
• Belong:Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back:Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.