Member Services Navigator I Mount Sinai Solutions
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Our navigators support membership-based health centers. Our patients are members and Navigators help membersphone chat and e-mailto navigate the healthcare system -- starting with the services available at our health centers and extending to the broader local healthcare ecosystem. You will be joining a small and growing team that is focused on delivering a fantastic member experience.
Responsibilities
Seamlessly navigate members through their healthcare journeys
*Serve as a single point of contact for member health care questions including assistance with appointment scheduling access to medical records coordination across primary and specialty care providers benefits and billing questions technology troubleshooting and more
*Help members to identify and access high-quality health care providers specific to their personal preferences and needs including referral research scheduling follow-up and prior authorizations
*Coordinate with our health center providers and staff insurances pharmacies and broader health care system to address member needs
*Conduct service recovery with members when necessary
Build and improve our growing team and operations
*Proactively identify opportunities to continuously improve our member experience technology tools and operational efficiency
*Implement process improvements - including improving existing processes and tools training colleagues documenting and updating knowledge management collateral and more
Qualifications
Education Requirements
- High School/GED diploma required;Bachelors degree strongly preferred
- In lieu of Bachelors additional experience requirements needed (in addition to experience requirements listed below)
Experience Requirements
- 1-3 years relevant work experience (health care experience preferred)
- Experience in a concierge or high-end clinical service or retail setting
- Experience and passion for health care
- Strong interpersonal skills and emphasis on building relationships with patients providers and peers
- Technologically savvy with interest in adopting new digital tools
- Polished verbal and written communication skills
General Skills and Competencies
- Passionate about improving consumer experiences in health care as evidenced by academic or personal pursuits and professional experience
- Detail-oriented and highly organized taking pride in delivering a high-quality service and member experience
- Self-motivated resourceful and go above and beyond to make the business successful
- Positive empathetic and able to de-escalate tense situations and turn them into productive resolution-oriented conversations
- Curious to recognize process deficiencies recommend improvements and implement solutions
Work Environment
- Full-time hybrid role
- Candidate will have a designated 8-hour daytime shift Monday - Friday but may be expected to flex shifts on an ad hoc basis
Non-Bargaining Unit M1X - MSS Health Center Direct - MSH Mount Sinai Hospital
Key Skills
- Commercial Property Paralegal
- JAVA/J2EE
- Building Construction
- Javase
- Administrative Services
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
