Technical Support Representative

Pace-O-Matic

Job Location:

Duluth, MN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Company Description

Pace-O-Matic has been a leader in designing producing and licensing skill-based games for 25 years. Committed to innovation integrity and empowerment our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. With a focus on responsible practices and thoughtful design we help operators thrive elevate industry standards and make a positive impact on communities. Headquartered in Duluth GA we continue to push the boundaries of innovation in the skill gaming industry.

Role Description

We are seeking a dedicated entry-level Technical Support Representative with a focus on Customer Support for a full-time on-site role at our Duluth GA location. As a Technical Support Representative at Pace-O-Matic you will be the frontline connection between our customers and the company. A Technical Support Representative will provide top-tier customer support to distributors operators technicians and others by addressing inquiries related to gameplay software and hardware issues account management maintenance and more.

Qualifications

2 years of related experience preferred
Proficient in Microsoft Office (Word Excel PowerPoint)
Strong organizational and time management skills
Excellent written and verbal communication skills
Ability to handle confidential information with discretion
Able to multitask and adapt to changing priorities

Key Responsibilities

Answer incoming calls and support customer inquiries
Troubleshoot and resolve customer issues via phone email or text
Document technical issues call details and sales requests in internal systems
Test and analyze product issues to identify solutions
Keep customers informed and follow up to ensure resolution
Share feedback feature requests and recurring issues with internal teams
Inform customers about new features and updates
Provide excellent customer service and take ownership of issues through resolution

Required Experience:

Junior IC

Company DescriptionPace-O-Matic has been a leader in designing producing and licensing skill-based games for 25 years. Committed to innovation integrity and empowerment our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. Wit...