Customer Service Representative (CSR) Call Center Specialist
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Knowledge Services is hiring for a Call Center Specialist. This is a contract-to-hire role. This person will be required to work on-site in our clients office located on the southwest side of Indianapolis.
- $22.00 per hour Monday-Friday.
- Anticipated start date is April 13th.
- This position requires strong attention to detail the ability to multitask and experience in maintaining focus during repetitive tasks. State tax law knowledge is not required. Training will be provided.
- 2 years of recent call center experience is required.
Responsibilities
Responsibilities:
- Provide best-in-class customer service taxpaying customers by phone in a fast-paced call center environment.
- Applies knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries.
- Access data utilizing basic computer skills.
- Communicate professionally using correct grammar spelling and punctuation.
- Meets the Call Center goals including call handling Quality Schedule adherence and other established goals.
- Complies with all ethical and confidentiality requirements.
- Office Manager Call Center Customer Service Specialist or Client Specialist encouraged to apply.
Qualifications
Qualifications:
- 2 years of call center experience
- High School diploma or GED
- High attention to detail
- Ability to effectively communicate both orally and in writing
- Solid computer skills Microsoft Office proficiency
- Basic math skills
- Strong customer service background with a professional demeanor
Physical Requirements:
- Job frequently requires sitting handling objects with hands.
- Job occasionally requires standing walking reaching talking hearing and lifting up to 25 pounds.
- Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process please contact .
#INDWFM
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Knowledge Services is a technology and professional services company whose mission is to serve those who serve others. As a certified Woman-owned Business Enterprise (WBE) founded and established in 1994 by CEO, Julie Bielawski, Knowledge Services delivers innovative workforce solutio ... View more
