Engineering Technician – Return Products Analyst

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

To apply to a Varex Imaging position please create an account and sign-in.

CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.

Summary

Through personal and managerial coordination actions ensure that all warranty returns are analyzed and tested in sufficient detail to identify failure mechanism(s) assign liability and collect appropriate data to categorize common root causes.
Provide feedback or directly implement corrective action to resolve identified failure modes.
Communicate with internal and external customers on warranty and quality issues.
Develop and/or refine product return processes and procedures thereby improving customer experience enhancing product quality and reducing quality costs for industrial X-ray sources and subsystems.
Develops and implements cost-effective solutions for product and process improvement.

Job Description

General and Task Management

Conduct detailed analyses of warranty return parts claims and costs to determine corrective and preventative actions to support customers production and suppliers
Carry out hands-on inspection solicit input from operators and perform diagnostics of components and review against the specification to understand short falls.
Provide support to the framework for the warranty returns customer concerns and the company problem solving/root cause analysis system.
Communicate fault and liability information to the relevant internal management in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction
Contribute to ensuring lessons learned from warranty analysis are communicated to management to be captured on new projects
Provide monthly updates on historical and project scrap and warranty costs
Review and validation of results from scrap and warranty spend reduction projects
Conduct experiments methodically analyze data and interpret results
Identify formulate and produce effective solutions to customer quality problems
Evaluate final products overall performance reliability and safety
Prepare product reports and documentation
Communicate with customers regarding warranty incidents and issues.
Use Computer/Software programs including SAP ETQ Microsoft Office etc. to record data research trends and close Return Authorization reports.

Experience Level with Business Tools

Proficient in utilizing business tools such as: E-mail Microsoft Word Excel and PowerPoint.
Experience with SAP or equivalent ERP product and productivity software desired.

Typical Education and Experience

Associates degree or equivalent
3 - 5 years of related experience

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Employee must be able to meet the following requirements with or without an accommodation.

Medium work that will occasionally require employee to lift/move up to 75 lbs. and frequently lift more than 25-30 lbs.
Lifting carrying pushing pulling or moving heavy equipment and/or supplies frequently.
Reaching occasionally.
Above-average agility and dexterity with the ability to hold grasp and manipulate small parts and use hand and power tools frequently.
Wear personal protective equipment (PPE) and handle physical exertion such as long periods of standing walking bending crouching stretching reaching repetitive motion or similar activities.
Work environments include exposure to chemicals electrical current proximity to moving mechanical parts repetitive hand motion open flame working from heights cold environment hot environment uneven surface fumes.

Time Type:

Full time

Job Type:

Regular

Work Shift:

Weekend - First Shift

Pay Rate Type:

Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial physical and emotional well-being of the people who make our company successful.

Medical Insurance
Dental/Vision
10 Paid Holidays
PTO
Employee Stock Purchase Plan
401K match
Paid Parental Leave
Short & Long-Term Disability and Life Insurance
Competitive Pay
Flexible Schedules
Variety of Shift Options
Free Safety Shoes
Friendly Work Environment
On-site Cafeteria Company Nurse Credit Union and Gym
Free Coffee and Soda
Tuition Reimbursement
Employee Referral Program
Career Advancement Opportunities
Employee Discounts
EV Charging Stations

All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.

Required Experience:

To apply to a Varex Imaging position please create an account and sign-in.CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.SummaryThrough personal and managerial coordination actions ensure that all warranty returns are analyzed and tested in sufficient det...