(REMOTE) Supervisor, HRSS Operations, Tier 2 Benefits Administration
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Job Location:
Livonia, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Description:
Team Leadership & Service DeliverySupervise and support a hybrid team performing Tier 2 benefits operations
Provide coaching work prioritization and performance oversight to ensure operational excellence including productivity levels key performance indicators service level agreements and case management standards are being met and maintained consistently timely and with high-quality.
Handle complex case escalations from Tier 1 or other business units
Establishes and maintains collaborative relationships with cross-functional teams including but not limited to RHM staff Payroll HR Operations Legal Total Rewards and vendors while proactively promoting and training department services to RHM leaders and managers.
Reviews and approves team timecards in alignment with organizational policies; monitors attendance patterns to ensure compliance and proactively alerts the manager to any issues that may affect service delivery or team performance.
Works with the manager to provide team analytics and maintains metrics . Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.
Identify skill development & training needs for the team including resources needed for knowledge management.
Benefits Administration
Manage the administration and reconciliation of benefits programs including COBRA HSA/FSA and Section 125 plans. Handle complex and escalated cases adjudicating appeals in alignment with IRS Section 125 regulations and Trinity Health HR policies. Collaborate with Total Rewards Benefits and Well-Being and the Legal Department to review documentation resolve cases and mitigate organizational risk.
Partner with Benefits COE to coordinate eligibility management policy updates and compliance with federal and state regulations.
Reconcile benefit discrepancies related to pay and coverage issues; serve as a key point of contact for vendor coordination.
Include OE execution task planning assignment and efficient effective appeals processing levering case management
Audits internal and external benefits related reports & benefits spending account error reports
Lead and partner on activities related to annual Open Enrollment including planning testing system validation and guide/documentation review. Partner with HRIS Benefits COE and Communications to ensure a smooth and compliant enrollment experience
Supporting benefits-related work associated with merger transition and acquisition (MTA) activities across the Trinity Health ministry.
Root Cause Analysis & Issue Resolution
Lead investigations into data discrepancies and resolve systemic issues affecting benefits payroll deductions
Proactively identify trends through case management and audits to recommend process or system enhancements.
Case Management & Escalations
Oversee case management workflow within the HR Shared Services system (e.g. Workday Help) ensuring adherence to Service Level Agreements (SLAs) and quality standards.
Serve as an escalation point for complex or sensitive Tier 2 cases ensuring proper documentation resolution and stakeholder communication.
Ensure the integrity and effectiveness of Tier 0 knowledge resources by overseeing the governance and continuous improvement of content related to benefits and employment administration. This includes maintaining accurate user-friendly knowledge articles that reflect current policies and practices and ensuring timely updates and dissemination to stakeholders and team members.
Confidentiality
Prioritizes the Colleague Experience and maintains strict confidentiality of the department and associate information in accordance with HIPAA and NPPI guidelines.
Team Leadership & Service Delivery
Supervise and support a hybrid team performing Tier2 benefitsoperations
Provide coaching work prioritization and performance oversight to ensure operational excellence including productivity levels key performance indicators service level agreements and case management standards are being met andmaintainedconsistentlytimely and with high-quality.
Handle complex case escalations from Tier 1 or other business units
Establishes andmaintainscollaborative relationships with cross-functional teams including but not limited to RHM staff Payroll HR Operations Legal Total Rewards and vendors while proactively promoting and training department services to RHM leaders and managers.
Reviews and approves team timecards in alignment with organizational policies; monitors attendance patterns to ensure compliance and proactively alerts the manager to any issues that may affect service delivery or team performance.
Works with the manager to provide team analytics andmaintainsmetrics .Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.
Identifyskill development& trainingneeds for the team including resources needed for knowledge management.
Benefits Administration
Manage the administration and reconciliation of benefits programs including COBRA HSA/FSA and Section 125 plans. Handle complex and escalated casesadjudicatingappeals in alignment with IRS Section 125 regulations and Trinity Health HR policies. Collaborate with Total Rewards Benefits and Well-Being and the Legal Department to review documentation resolve cases and mitigate organizational risk.
Partner with Benefits COE to coordinate eligibility management policy updates and compliance with federal and state regulations.
Reconcile benefit discrepancies related to pay and coverageissues;serve as a key point of contact for vendor coordination.
Include OEexecution task planning assignment and efficient effective appeals processing levering case management
Audits internal and external benefits related reports & benefits spending account error reports
Lead and partner on activities related to annual Open Enrollment including planning testing system validation and guide/documentation review.Partner with HRIS Benefits COE and Communications to ensure a smooth and compliant enrollment experience
Supportingbenefits-related work associated with merger transition and acquisition (MTA) activities across the Trinity Health ministry.
Root Cause Analysis & Issue Resolution
Lead investigations into data discrepancies and resolve systemic issues affecting benefits payroll deductions
Proactivelyidentifytrends through case management and audits to recommend process or system enhancements.
Case Management & Escalations
Oversee case management workflow within the HR Shared Services system (e.g. Workday Help) ensuring adherence to Service Level Agreements (SLAs) and quality standards.
Serve as an escalation point for complex or sensitive Tier 2 cases ensuring proper documentation resolution and stakeholder communication.
Ensure the integrity and effectiveness of Tier 0 knowledge resources by overseeing the governance and continuous improvement of content related to benefits and employment administration. This includesmaintainingaccurate user-friendlyknowledgearticles that reflect current policies and practices and ensuringtimelyupdates and dissemination to stakeholders and team members.
Minimum Qualifications
Associates degree in human resources Business Administration or related field or equivalent experience
Minimum 4-6 years of progressive experience in HR Shared Services including both employment administration and benefits administration
Minimum of 2-4 years of experience in a leadership coaching or team lead capacity or equivalent experience gained through academic projects internships or other relevant exposure
Hands-on experience with Workday HCM particularly with benefits employment transactions and case management
Additional Qualifications (nice to have)
Prior project management experience strongly preferred
Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
Prior project management experience strongly preferred
Prior experience supporting or leading HR compliance-related programs and initiatives such as I-9 E-Verify licensing/credentialing tracking and internal audits strongly preferred
Prior experience with Joint Commission audits and other healthcare regulatory bodies preferred
Prior experience with Workday Equifax EverCheck and/or The Work Number beneficial
Confidentiality
Prioritizes the Colleague Experience andmaintainsstrict confidentiality of the department and associate informationin accordance withHIPAA and NPPI guidelines.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Manager
Key Skills
- Microsoft Office
- Organizational skills
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Personal Assistant Experience
- Microsoft Powerpoint
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
