Senior Operations Infrastructure Lead, AI & Automation
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Role:
We are seeking a Senior Operations Infrastructure Lead AI & Automation to scale and modernize the enterprise case management and workflow systems that power high-volume risk-sensitive Operations functions including Fraud and Disputes platforms.
Reporting to the Senior Operations Infrastructure Manager this role owns the configuration optimization and intelligent automation of enterprise SaaS and case management platforms used by Operations teams. You will design scalable workflows operationalize AI-enabled capabilities and partner closely with Product Engineering Project/Program Management Data and external vendors to ensure systems evolve in step with business growth.
This is a hands-on technically strong role focused on workflow architecture automation strategy and integration enablement. We are looking for someone who is proactive decisive and comfortable leading complex initiatives across teams.
What Youll Do:
Workflow Architecture & Platform Optimization
- Design and configure scalable workflows queues routing logic automation triggers and case management processes within enterprise platforms.
- Translate business requirements into structured maintainable system configurations.
- Identify operational inefficiencies and aggressively drive system-based solutions to improve throughput accuracy and scalability.
Modernize legacy processes and reduce technical debt across the Operations ecosystem. - Maintain clear functional specs documentation configuration standards and implementation playbooks.
AI-Enabled Automation
- Configure and deploy AI-powered capabilities within operational systems including case summarization intelligent routing risk signal surfacing and decision-support workflows.
- Partner with Product Engineering Data and external vendors to integrate AI outputs into case management platforms.
- Ensure AI-enabled workflows are auditable compliant and aligned with risk controls.
- Monitor performance and continuously refine configurations to improve accuracy usability and business impact.
Integrations & Technical Execution
- Partner with Engineering to support system integrations API connections and data flows between platforms.
Participate in solution design sessions and ensure integration designs align with operational requirements. - Lead validation testing and rollout of system enhancements.
Troubleshoot and resolve complex configuration automation and workflow issues.
Independently lead multi-team initiatives with meaningful business impact driving progress and unblocking cross-functional dependencies.
Governance Risk & System Health
- Establish and maintain strong configuration governance access controls and change management practices.
- Define and monitor system health and automation performance metrics.
- Build reporting and dashboards to measure workflow effectiveness and shared business KPIs.
Proactively identify risk exposure within system design and implement mitigation strategies. - Simplify and standardize processes to reduce operational and technical complexity.
What You Bring
- 10 years of experience in enterprise applications workflow configuration systems administration or operations technology.
- Strong hands-on experience configuring SaaS or case management platforms in high-volume operational environments.
- Experience implementing automation or AI-assisted capabilities within enterprise systems.
- Functional understanding of APIs integrations workflow orchestration and data flows.
- Experience working in regulated risk-sensitive environments (e.g. fintech financial services fraud disputes AML) preferred.
- Strong technical judgment and ability to operate independently.
Demonstrated ability to lead complex initiatives and influence cross-functional partners without direct authority. - Clear confident communication skills across technical and business audiences.
Nice to have:
- Experience operationalizing LLM-powered or AI-driven features within SaaS platforms.
- Familiarity with fraud disputes or financial services case management systems.
- Basic scripting or technical background (not required but helpful).
Required Experience:
Senior IC
Key Skills
- Continuous Integration
- APIs
- Jenkins
- Junit
- Distributed Control Systems
- Testng
- GAMP
- Test Automation
- CI/CD
- Cucumber
- Programmable Logic Controllers
- Selenium
About Company
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