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Team Leader (Medical Assistant)

Job Summary

The Team Leader (Medical Assistant) supports the daily operations of the InovaGoHealth Urgent Care center by providing clinical and operational leadership. This role partners closely with Medical Providers Radiologic Technologists and fellow team members to ensure exceptional patient care operational efficiency and a positive patient experience.

The Team Leader completes all responsibilities with accuracy timeliness and a commitment to GoHealths mission of becoming the urgent care partner of choice. Success in this role is guided by our core values: Collaboration Innovation Diversity & Inclusion Integrity and Accountability.

Qualifications

Education

• Graduate of a Medical Assistant Program preferred
• High school diploma or equivalent required
• 1 years of MA experience within the past 3 years preferred

Work Experience

• 2 years of Medical Assistant experience required
• Knowledge of medical terminology strongly preferred

• Basic Life Support (BLS) required at time of hire(Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA).

Licenses & Certifications

One of the following certifications required:

CCMA Certified Clinical Medical Assistant (NHA National Healthcareer Association)

CMA Certified Medical Assistant (AAMA American Association of Medical Assistants OR CHP- Certified Health Professionals)

RMA Registered Medical Assistant (AMT American Medical Technologists OR AAH- American Allied Health OR ARMA- American Registry of medical Assistants)

NCMA National Certified Medical Assistant (NCCT National Center for Competency Testing)

NRCMA Nationally Registered Certified Medical Assistant (NAHP National Association for Health Professionals)

Skills & Competencies

Required

• Proficiency in EHR systems and MS Office
• Strong organizational timemanagement and multitasking skills
• Excellent written and verbal communication
• Serviceoriented with strong interpersonal awareness
• Knowledge of medical office workflows and procedures

Core Competencies

• Collaboration Builds strong relationships and works toward shared goals
• Innovation Uses creativity and sound judgment to problemsolve
• Diversity & Inclusion Values diverse perspectives and fosters an inclusive environment
• Integrity Maintains high ethical standards and professionalism
• Accountability Shows initiative ownership and commitment to results

Essential Functions

Operational Leadership

• Supervise and support clinical and frontdesk team members
• Oversee daily center operations including cash deposits inventory ordering and callbacks
• Conduct monthly inventory and approve supply orders
• Perform center walkthroughs ensuring clinical readiness and facility standards
• Assist with MOD responsibilities during meetings events weekends etc.
• Provide coverage for open shifts or callouts as needed (without premium pay)

Patient Experience & Clinical Support

• Resolve patient concerns in partnership with the Regional Operations Manager
• Support patient rushes and maintain efficient patient flow
• Conduct patient registration insurance verification and appointment scheduling
• Collect co-pays and process referrals

Clinical Care

• Prepare patients for examination gather histories confirm reason for visit
• Obtain vital signs and escalate critical results
• Perform pointofcare testing (flu strep ECG UA HCG)
• Maintain exam rooms and supply inventory including monitoring expiration dates
• Manage medical records and scan documents into patient charts

Administrative Duties

• Answer phones and manage daily correspondence
• Complete opening/closing duties including cashing out and building security
• Perform equipment calibration QA/QC documentation and maintenance ticket submission
• Conduct courtesy callbacks for patient followup

People Leadership

• Participate in interviewing and selection of new hires
• Conduct performance reviews and support training and skills assessment
• Partner with People Business Partner on corrective action processes (DANs/PIPs)
• Support callout management with Market Specialist

Other Duties

• Perform additional responsibilities as assigned; job description may be updated by leadership at any time

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