Automotive Warranty Administrator
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role:
We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently to join the Aftersales team at BYD UK.
Working location: Hounslow London
Key responsibilities:
Submit accurate warranty and goodwill claims on a daily and weekly basis
Monitor daily and weekly reports
Resubmits all rejected claims promptly
Administer warranty policy in the best interest of the manufacturer and the customer aiming for profitability and efficiency
Maintain records of warranty submissions and customer contributions towards goodwill claims
Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period are labelled and made available to the manufacturer on request.
Follows up on payment of outstanding claims processing service provider invoices
Verifies the criteria required by the factory
Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal
Undertake other tasks as requested by the Aftersales Manager
Skills and requirements
Minimum 3 years of relevant work experience; familiarity with after-sales service
Main dealer warranty experience
Computer skills are essential
Ability to use own initiative and multitask
Possess exceptional organisational skills
Team player
Personable approach with a polite and courteous manner
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence
Has right-to-work in the UK
We offer:
Performance and experience-based competitive remuneration;
Scottish Widow workplace pension;
25 days paid holidays public holidays;
On-site free parking;
Commute allowance;
Car sacrifice scheme;
Private healthcare
Department & company wide teambuilding events;
An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
