Product Manager, Shipping Billing Ops
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
Summary
Were looking for a hands-on product manager to own the systems and processes that ensure our shipping billing operations are accurate timely and reliable. This role is responsible for running and improving automated reconciliation workflows investigating carrier invoice discrepancies and driving resolution across Finance Customer Service Business and Engineering. This is an execution-focused role for someone who is comfortable working directly with data owning operational outcomes and improving systems that have real financial impact.
Responsibilities
Own and operate automated carrier invoice reconciliation processes ensuring exceptions are identified and resolved accurately.
Investigate billing variances by analyzing shipment rate andall sides of billing data; escalate discrepancies to carriers and drive resolution.
Partner with Customer Service and Business teams to issue customer adjustments and ensure clear communication on billing issues.
Work closely with Finance to support accurate month-end close reporting and audit readiness.
Define prioritize and deliver improvements to reconciliation tooling and workflows in partnership with Engineering.
Translate operational problems into clear testable product requirements.
Coordinate testing and validation of reconciliation logic and system changes.
Maintain dashboards and reporting on shipping costs billing accuracy discrepancy rates and operational performance.
Identify root causes of recurring billing errors and lead initiatives to prevent future issues.
Document processes edge cases and operational learnings to inform product roadmaps and improve reliability over time.
Qualifications
Required
2-3 years of experience in product management or hands-on operational roles.
Strong analytical skills with experience reconciling complex datasets using spreadsheets and SQL.
Ability to write queries to validate billing logic investigate invoice discrepancies and support QA and release validation.
Experience working closely with Engineering and Finance teams.
High attention to detail and comfort owning processes where accuracy directly impacts revenue and customer trust.
Ability to manage recurring operational cadences alongside longer-term product and systems improvements
Nice to Have
Familiarity with shipping carriers logistics billing rate cards or marketplace/payments reconciliation.
Experience improving or automating reconciliation billing or financial operations workflows.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
IC
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
