Sr Software Engineer

San R&D Business Solutions LLC

Job Location:

San Jose, CA - USA

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Sr Software Engineer
Location: San Jose CA

Work Type: Hybrid

Employment Type: Full-Time / Long-Term Contract (C2C)

Visa Requirement: No OPT / CPT

Open to locals of CA only

Role Summary:

We are hiring a Senior Software Engineer to design and build automation systems that scale support operations. The engineer will own end-to-end production systems that convert Slack and office-hours requests into structured high-quality tickets and accelerate resolution workflows. This is a hands-on engineering role focused on shipping production-ready automation with strong operational reliability.

Key Responsibilities:

Design and develop automation systems converting Slack/office-hour requests into structured support tickets
Build integrations such as Slack Jira automation routing triage workflows and lifecycle synchronization
Implement agentic workflows for automated context collection triage summarization and recommendations
Build scalable APIs and event-driven pipelines
Ensure production readiness with retries idempotency monitoring and failure handling
Add observability (logs metrics dashboards alerts) to maintain reliability
Deliver high-quality maintainable and resilient production systems
Collaborate with cross-functional stakeholders through demos documentation and rapid iteration

Required Skills & Qualifications:

Bachelors or Masters degree in Computer Science Engineering or related technical discipline.

10 years of overall IT experience
8 years of hands-on software engineering experience building production systems
5 years of coding experience in Java Python or Go
5 years building and shipping production-grade automation services
5 years of API development experience (REST/gRPC authentication/authorization versioning documentation)
5 years working with event-driven architectures retries/idempotency rate limiting and robust error handling
Strong understanding of system architecture scalability service boundaries and data flow design
Experience or strong practical exposure to agentic workflows using:

LangGraph
LangChain
Orchestration frameworks
RAG patterns
Evaluation frameworks and guardrails

Experience building integrations such as Slack Jira automation lifecycle sync and context enrichment

Expected Outcomes:

Reduce manual support effort through reliable automation systems
Improve ticket quality via structured triage and automated context enrichment
Maintain high automation reliability with strong observability
Drive adoption of automation workflows across teams
Continuously improve throughput accuracy and end-user satisfaction

Soft Skills:

Strong communication and ability to explain complex technical concepts clearly
Ownership-driven mindset with high accountability
Ability to collaborate across engineering operations and support teams
Comfortable in fast-paced iterative environments

Post-Hire Training / Growth Areas:

Advanced LangGraph / LangChain implementation patterns
RAG optimization evaluation frameworks guardrails
Additional integrations (ServiceNow Zendesk etc.)
Cloud-native optimization (metrics pipelines tracing event orchestration)
Advanced Jira workflow customization

Job Title: Sr Software Engineer Location: San Jose CAWork Type: HybridEmployment Type: Full-Time / Long-Term Contract (C2C)Visa Requirement: No OPT / CPT Open to locals of CA only Role Summary: We are hiring a Senior Software Engineer to design and build automation systems that scale support operati...