Tier 2 Tier 3 Support Engineer (West Coast Based – 100 Remote)
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Tier 2 / Tier 3 Support Engineer (West Coast Hours 100% Remote)
Were a growing Chicago-based IT consulting company with clients across the country including a strong presence on the West Coast. Because of that were looking for someone who enjoys digging into technical problems and getting things solved someone who can jump into a ticket queue take ownership of issues and see them through to resolution.
This role is fully remote and focused on supporting our West Coast clients during their business hours. If you enjoy troubleshooting figuring out why something broke and being the person that finally fixes the issue everyone else couldnt youll fit in well here.
What Youll Do
Work through support tickets for our West Coast clients during Pacific Time business hours
Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues
Support Microsoft environments including Windows servers Microsoft 365 Azure and endpoint systems
Diagnose networking issues involving firewalls VPNs routing and connectivity
Take ownership of problems whenever possible
Communicate clearly with clients and keep them informed while issues are being resolved
Document solutions and help improve internal processes and knowledge base articles
Collaborate with the rest of our engineering team when problems require a second set of eyes
What Were Looking For
Prior experience working at a Managed Service Provider (MSP)
Strong troubleshooting ability and a genuine interest in solving technical problems
Solid experience with Microsoft 365 Windows Server Active Directory networking and endpoint management
Ability to work independently and manage a ticket queue without constant supervision
Comfortable communicating directly with business clients
Someone who enjoys learning and figuring things out rather than passing problems along
Work Details
100% remote work from home
No travel required
Schedule aligned with West Coast business hours (Pacific Time)
Collaborative supportive engineering team
Were looking for someone who takes pride in being the person that fixes the tough stuff. If you enjoy solving problems helping people and working with a team that values strong technical skills and good communication wed love to talk.
Qualifications :
MSP experience required.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
