End User Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
End User Support Engineer
Madrid office - 3 days per week
Up to 41k
Our client is looking for an End User Engineer Support Engineer who is responsible for providing quality support services to the various groups in a fast pace financial company.
This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
Role Responsibilities
Deliver high-quality support to end-users in a courteous professional manner
Support desktop technology and applications including Market data
Respond to calls and manage issues until resolution taking ownership of User issues.
Knowledge and troubleshooting skills in the Microsoft Windows OS Microsoft 365 MS Teams Market Data applications Mobile computing printers and other applications
Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure.
Acquiring hardware and peripherals as well as supplying initial OneDesk build with the appropriate configuration and setup of Desktop positions according to the current set standards.
Provide support on site for assigned office location(s) in Madrid and Hours as scheduled by management. Including support of remote sites for which travel will be required.
Provide reasonable out of office availability when scheduled prior to an event or additional support requirements.
Provide support or scheduling time to assist trouble issues for remote users accessing Company networks via VPN/AWS/Citrix.
Provide L2 Communication support including trouble shooting for Dealer board Turret.
Assist and provide feedback in establishing obtainable SLAs for End User Services related Incidents Tasks and Requests and ensuring established SLAs are meant.
Promote and embed a culture of Continual Service Improvement with delivery of quantified and measured service improvements. Develop a pipeline of future service improvements using repeatable and/or proven solutions through end-user feedback technology teams and process change in the technology used in the end-user space.
Experience / Competences
Knowledge of Microsoft 365 (Word Excel PowerPoint Outlook)
Knowledge of Server Voice & Communications Infrastructure.
Understanding of TCP/IP DNS and Internetworking Technology
Knowledge of Audio and Video Conferencing technologies.
Knowledge of various Operating systems (e.g. MS Windows Apple)
Knowledge of common Market Data applications and services.
Market Data needs for each business tools and requirements available and the architecture for export or delivery of the data.
Technical desktop support experience preferably within a financial services organization.
Front Office Support experience Trade/Broker floor would be advantageous
Key Skills
About Company
Recognised as AWSs Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I were expanding globally with new offices in South Africa and Dubai a strong presence in the Philippines and our HQ in the UK.If youre ready to join a high-growth AWS partner and take your career t ... View more
