Lead Full Stack Engineer

Oteemo is seeking a Lead Full Stack Engineer to support our clients telecom and contact center modernization initiative. This role will act as the onshore technical lead working in a hybrid capacity and coordinating closely with both our clients internal team and a dedicated offshore development team based in India. 

The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone) enabling new 2-way SMS and converged communications capabilities under aggressive timelines. 

Key Responsibilities 

Serve as the hands-on technical lead for a fast-moving high-visibility telecom modernization effort 

Drive development across front-end back-end and API layers with strong DevOps awareness 

Lead and unblock offshore engineers; provide technical direction without heavy handholding 

Partner with Product and Agile PMs to iterate quickly and deliver incremental value 

Troubleshoot complex production-impacting issues (firefighting when required) 

Ensure engineering execution does not become a bottleneck to program milestones 

Support integration of NICE CXone with downstream and legacy systems including but not limited to IBM Z-series mainframes 

Maintain high standards for code quality testing and operational readiness 

Technical Environment 

Frontend: Angular 17 TypeScript 

Backend: GraphQL (Apollo Graph Router implemented at client) API development 

Cloud: AWS-native stack 

Telecom / Contact Center: NICE CXone IVR flows converged communications 

Data: Legacy data routing to support transitional architectures 

DevOps: CI/CD awareness environment readiness operational support 

Required Skills & Experience 

8 years of software engineering experience including full stack development 

Strong hands-on experience with TypeScript (frontend andbackend development) 

Proven experience leading distributed/offshore engineering teams 

Telecom converged communications and/or call center platform experience strongly preferred 

Experience with GraphQL APIs and modern cloud-native architectures 

Comfortable operating autonomously in ambiguous high-pressure environments 

Ability to ramp quickly (expected NICE CXone and GraphQL ramp 1 week) 

Strong troubleshooting and problem-solving skills 

DevOps mindset: understands deployment environments and operational risks 

Success Metrics 

Initial pilot delivered by end of April (single branch) 

Full rollout readiness by June avoiding Avaya renewal risk 

Engineering execution enables not delays program milestones 

High-quality testable maintainable code with minimal rework

Qualifications :

Required Skills & Experience 

8 years of software engineering experience including full stack development 

Strong hands-on experience with TypeScript (frontend andbackend development) 

Proven experience leading distributed/offshore engineering teams 

Telecom converged communications and/or call center platform experience strongly preferred 

Experience with GraphQL APIs and modern cloud-native architectures 

Comfortable operating autonomously in ambiguous high-pressure environments 

Ability to ramp quickly (expected NICE CXone and GraphQL ramp 1 week) 

Strong troubleshooting and problem-solving skills 

DevOps mindset: understands deployment environments and operational risks 

Success Metrics 

Initial pilot delivered by end of April (single branch) 

Full rollout readiness by June avoiding Avaya renewal risk 

Engineering execution enables not delays program milestones 

High-quality testable maintainable code with minimal rework

Additional Information :

We Value:

• Drive: Passion and energy to implement quality technical solutions. Self-motivation and intellectual curiosity
• Commitment to Quality: Passion to conceive and produce world-class solutions that drive real-world value for the customer
• Customer Focus: Consultative approach to solving problems for customers. Expectations management.
• Communication: Superior communication skills. Ability to clearly articulate problems solutions risks rewards etc. (written and verbal)
• Technical Skills: Love for technology. You have to be inherently passionate about technology.
• Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how the businesses can be enabled through their technical solutions

What we offer:

• Ability to make a noticeable difference for the organization and our customers
• Tremendous growth opportunity by becoming part of a rapidly growing organization. Its not your tenure but what you can bring to the table that defines how your career will be shaped. You control your growth.
• Complex but interesting challenges to improve the depth and breadth of your technical and business skills. Our consultants are business technologists and understand how technology drives business. 
• Competitive pay and benefits

Work authorization requirement: US Citizenship or Permanent Residence.

Oteemo is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race color religion creed gender sexual orientation national origin ancestry age disability genetic information marital status veteran status or any other factor protected by law. Oteemo complies with the law regarding reasonable accommodations for handicapped and disabled employees.

It has come to our attention that unauthorized individuals may be impersonating our company or recruiters using fake email addresses or social media profiles to contact job seekers. These messages may offer fake job opportunities or request sensitive information under false pretenses.
Please be advised:

• All official communications from our company will come from email addresses ending in @.
• We do not ask for personal information such as your Social Security number bank account details or payment of any kind during the recruitment process.
• If you receive an email or message that seems suspicious do not respond click on any links or provide any information.
• You can verify the legitimacy of any communication by contacting us directly through our official website or LinkedIn page.

We take these matters seriously and are committed to protecting the integrity of our recruitment process.

Remote Work :

No

Employment Type :

Full-time