Front Office Manager (Hyde Opening)

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

The Front Office Manager is responsible for overseeing the daily operations of the Front Office Department ensuring that guest and employee satisfaction exceeds expectations while delivering profitable results to owners and investors. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments.

Duties & Functions:

Oversees the daily operations of the Front Office ensuring that all established front office and hotel policies are followed promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Responds professionally and courteously to arriving departing and in-house guests with accurate and timely information and services.
Courteously answers inquiries and accepts reservations referred from agents both in person and by telephone.
Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Has complete knowledge of the hotels emergency procedures.
Reviews any problems or concerns from the previous days night audit and daily work. Addresses any issues with the entire team or individual team members as appropriate.
Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
Ensure compliance of brand standards operating procedures and policies.
Communicates with other departments to ensure complete guest and associate satisfaction
Participates in Fire Safety and Loss Prevention programs
Conducts all hiring training coaching and counseling for front office team.
Monitors tracks and reviews guest comments to identify areas for improvement and shares with team to assist in improving guest satisfaction guest relations and guest loyalty scores responding directly to guests as needed.
Monitors availability and occupancy on a daily basis and consistently communicates with revenue manager to resolve any challenging issues.
Any other reasonable duties as assigned by the supervisor or manager
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Qualifications :

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

Bachelors Degree preferred.
Minimum four (2) years of management experience in a Front Office Leadership role preferably in an upscale or lifestyle brand hotel.
Proficient with computer systems such as: Opera Alice Nuvola Microsoft Word Excel & Outlook.
Ability to multitask work in a fast-paced environment and have a high level attention to detail
Ability to work independently and to partner with others to promote an environment of teamwork.
Must have excellent communication skills and be able to read write speak and understand Spanish and English.
You can turn any situation around into a positive experience for all guests and team alike.
You think big and encourage your team to believe.
You are a natural at leading and managing others and you lead by example creating an environment where your team can be their best self.
You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
You get things done independently and skilled at taking decisive action.

Additional Information :

Whats in it for you...

The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.

Remote Work :

Employment Type :

Full-time

Duties & Functions:

Oversees the daily operations of the Front Office ensuring that all established front office and hotel policies are followed promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Responds professionally and courteously to arriving departing and in-house guests with accurate and timely information and services.
Courteously answers inquiries and accepts reservations referred from agents both in person and by telephone.
Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Has complete knowledge of the hotels emergency procedures.
Reviews any problems or concerns from the previous days night audit and daily work. Addresses any issues with the entire team or individual team members as appropriate.
Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
Ensure compliance of brand standards operating procedures and policies.
Communicates with other departments to ensure complete guest and associate satisfaction
Participates in Fire Safety and Loss Prevention programs
Conducts all hiring training coaching and counseling for front office team.
Monitors tracks and reviews guest comments to identify areas for improvement and shares with team to assist in improving guest satisfaction guest relations and guest loyalty scores responding directly to guests as needed.
Monitors availability and occupancy on a daily basis and consistently communicates with revenue manager to resolve any challenging issues.
Any other reasonable duties as assigned by the supervisor or manager
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Qualifications :

Bachelors Degree preferred.
Minimum four (2) years of management experience in a Front Office Leadership role preferably in an upscale or lifestyle brand hotel.
Proficient with computer systems such as: Opera Alice Nuvola Microsoft Word Excel & Outlook.
Ability to multitask work in a fast-paced environment and have a high level attention to detail
Ability to work independently and to partner with others to promote an environment of teamwork.
Must have excellent communication skills and be able to read write speak and understand Spanish and English.
You can turn any situation around into a positive experience for all guests and team alike.
You think big and encourage your team to believe.
You are a natural at leading and managing others and you lead by example creating an environment where your team can be their best self.
You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
You get things done independently and skilled at taking decisive action.

Additional Information :

Whats in it for you...

The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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