Quality Manager

An Amazing Career Opportunity for a Quality Manager !!

Location:Cardiff UK

Job ID: 45919

The Quality Manager will lead and oversee all quality related activities within Third Millenniums Pontypool operations.

This role ensures compliance with corporate standards customer requirements and regulatory obligations while driving continuous improvement in product quality processes and environmental management systems.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide us out here: Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced reliable access control solutions. From cutting-edge readers credentials and controllers to mobile and biometric technologies HID PACS empowers organizations worldwide to protect their people property and assets with scalable high-quality solutions.

This is more than just a job its your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Essential Duties

• Execution of all duties in accordance with the requirements of the companys quality system.
• To ensure that all responsible staff in the company are adequately trained in the operation audit and monitoring of the Q/ISMS.

Primary Duties

• Oversee all QMS activities such as conducting ISO 9001/ ISO 27001 internal audits and Supplier audits as needed.
• Will be managing all external audits and be responsible for our certificate working with our Global Quality Management Team.
• Collaborate with technical support teams to address field issues close feedback loops and integrate learnings into product and process enhancements.
• Serve as the primary point of contact for external audits (e.g. ISO customer regulatory UL etc.). Manage audit readiness responses and follow-up actions.
• Take ownership of relevant KPIs such as Delivered Quality RAN MRB and CAPA.
• Manage the RAN process end-to-end including root cause analysis corrective actions and trend reporting to reduce recurrence and improve customer satisfaction.
• Lead quality planning and execution throughout the NPI lifecycle.
• Ensure quality requirements are defined validated and verified during design prototyping pilot builds and production ramp-up.
• Collaborate with R&D manufacturing and supply chain teams to ensure robust product launches.
• Direct interaction with Customers on potential issues or complaints about product quality packaging or processes.
• Partner with R&D manufacturing and supply chain teams to ensure quality is embedded in the design and launch of new products.
• Prepare and lead periodic management reviews presenting quality performance metrics audit outcomes and strategic recommendations to senior leadership.
• Facilitate Kaizen events and CI initiatives across departments fostering a culture of innovation efficiency and quality ownership.
• Conduct risk assessments for new and existing processes products and suppliers. Implement mitigation plans to proactively manage quality risks.
• Prepare and deliver clear concise and impactful presentations to senior leadership.
• Communicate quality performance risks and strategic initiatives with confidence and clarity.
• Oversee development and implementation of training content to ensure compliance with standard regulations procedures and other requirements.

Quality Leadership

• Own and manage the Quality function for the Pontypool site ensuring adherence to ISO standards and customer specifications.
• Develop and maintain Quality Management Systems (QMS) and Environmental Management Systems (EMS).

Compliance & Standards

• Ensure compliance with Third Millennium HID ASSA ABLOY and customer requirements codes of practice and relevant legislation.
• Oversee audits inspections risk assessments and incident investigations implementing corrective and preventive actions (CAPAs).

Operational Excellence

• Drive continuous improvement projects in a lean manufacturing environment to meet or exceed performance and quality goals.
• Monitor and report on quality KPIs and operational goals.
• Control departmental expenditure within budgetary limits.

Environmental Health and Safety Responsibility

• To ensure that a H&S System is established implemented and maintained in accordance with the latest legislation.
• Execution of the companys Health and Safety Policy.
• To advise the company on the requirements policies and procedures for all aspects of health and safety.
• Ensure that all employees adhere to company policies and procedures. Maintain companys policies and procedures in accordance with government guidelines.
• To conduct assess and document all risks within the company.
• First point of contact for company employees for any issues concerning health and safety ensuring that all accidents are reported in accordance with company guidelines.
• Ensure compliance with environmental legislation and manage significant environmental risks.
• Handle external communications related to environmental matters promptly and effectively.

Customer Focus

• Act as the primary point of contact for quality-related customer queries and audits.
• Ensure timely resolution of quality issues to maintain customer satisfaction.

Essential Qualifications

• Preferred: Degree in Quality Management Engineering or Operations Management or equivalent work experience.
• 3 years of experience in Quality Assurance or Quality Control preferably in the access control electronics or manufacturing industries.
• Strong knowledge of ISO standards QMS and environmental compliance.
• Experience in quality assurance audits CAPA and risk management.
• Background in operations management and procurement/supply chain.
• Familiarity with lean manufacturing and continuous improvement.
• Leadership skills for team development and succession planning.
• Understanding of health & safety and environmental regulations.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality Security Safety Business Continuity and Environmental systems.
• Travel and fieldwork including international travel may be required. Therefore employee must possess or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering allowing for work-life balance.
• A vibrant welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds.

Why apply

• Empowerment:Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation:You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
• Integrity:You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly all applicants are reviewed by our Talent Acquisition team. AI is used to support not replace human judgment in the evaluation process.

HID is certified as a Great Place to Work in the UK reflecting employee feedback on trust collaboration and workplace culture.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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