Life & Annuities Customer Support – US

Job Description:

Principal Responsibilities:

• Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the contract for example policy provisions values basic procedures etc.
• Process transactions and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems to provide complete response
• Work diligently to enhance and strengthen the relationship between the customer and our insurance clients
• Support special campaigns as needed or if solicited by the customer
• DXC associates are expected to perform these responsibilities in a consistent professional manner while exercising strong verbal interpersonal and Quality service skills

Mandatory Qualifications:

• High school diploma is required as minimum degree (diploma needs to be provided)
• 2 years of Life Insurance and Annuities experience is required
• Elite customer service experience is required
• Understanding of insurance products as well as administrative claims underwriting and marketing organizations is required
• Employment is contingent upon successfully completing required background checks and drug screenings as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes and employment is conditioned to successfully clearing all required checks

Other Important Qualifications

• Excellent oral & written communication skills

• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to think out of the box to generate innovative process improvements.
• Strong math and analytical skills

Work Environment:

• This position is fully remote within the United States only
• Home base remote laptop will be provided
• Training: 2-4 weeks; typically 8-4:30/5pm EST; M-F
• Regular work shift: Monday Friday core business hours are 7:30am to 6pm EST (8 hours shift)
• Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .

We participate in addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

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