Building Excellence FME, Building Excellence Management

Transform Soft Services Delivery Across Amazons Global Portfolio
Join the Building Excellence Management (BXM) team as the UK/International Soft Services Lead driving innovation and operational excellence across Amazons European and international facilities network of 132 sites. Youll revolutionize how we deliver janitorial pest control and waste management services while ensuring compliance with diverse regulatory requirements across multiple countries.
The Role
As part of a dedicated 5-member FME team youll lead strategic oversight of soft services across our international portfolio influencing $1.4B in annual janitorial spend across 2000 facilities. Operating in three distinct capacitiesPartner Advisor and Assureryoull collaborate with Regional Facilities Managers (RFMs) develop cutting-edge automation solutions and establish industry-leading service delivery standards.
What Youll Do
Technical support for comprehensive soft services operations including janitorial services pest control programs with strategic deterrence initiatives and waste management ensuring our internal customers have the right environment to work. Pioneer country-specific compliance frameworks covering facilities services.

Drive automation and continuous improvement initiatives by implementing productivity tools like auto-scrubbers and AI audit systems that reduce RME oversight time by 60%. Develop data-driven frameworks for vendor performance management creating automated scorecards and real-time KPI dashboards. Build predictive analytics models and digital task management systems that transform service delivery from reactive to demand-driven.
Your Impact
Your leadership will deliver measurable results: 15% reduction in service delivery time 20% improvement in first-time fix rates 95% vendor SLA compliance and 25% reduction in emergency service calls. Youll drive $100M in cost savings through process optimization and vendor consolidation while achieving 90% RPM satisfaction scores.

Create scalable solutions that set new industry benchmarks for soft services management. Your innovations will become the standard across Amazons global facilities network directly supporting sustainability goals while ensuring operational excellence across diverse regulatory environments. And as a member of the FME this role will not just be about toilets you will be active in the development of all facilities services both hard and soft.

Key job responsibilities
The initial target for the role is the UK/International Soft Services Lead youll transform soft services delivery across Amazons European and international facilities portfolio. Youll lead BXM technical strategic oversight of janitorial services across facilities with $1.4B annual spend implementing productivity tools and automation solutions like auto-scrubbers and AI audit systems that reduce RME oversight time by 60%. Your scope includes comprehensive pest control programs driving cost avoidance through strategic deterrence initiatives and regional collaboration alongside waste management programs ensuring compliance with EU Waste Framework Directive requirements.
Youll pioneer country-specific compliance frameworks. Working across 132 international sites youll develop data-driven frameworks that optimize service delivery while ensuring adherence to local standards and management systems. Through continuous improvement initiatives and vendor performance management youll drive operational excellence and cost optimization. Your leadership will establish industry-leading benchmarks for soft services creating scalable solutions that enhance facility operations while supporting Amazons sustainability goals across diverse regulatory environments. As an active member of the FME you will be totally immersed in the other facilities stream of hard services in support of the team goals your role will not just be about toilets.


A day in the life
By mid-morning youre deep-diving into data analysis identifying optimization opportunities in our service or maintenance programs. After lunch youre leading a workshop with RFMs implementing new vendor management standards followed by collaborating with Design & Construction on upcoming building designs. Your day could conclude by supporting an issue or creating a case for inventive building management tech. Every day brings unique challenges requiring both strategic thinking and practical problem-solving skills.

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!


About the team
The team is transforming how Amazon maintains its global facility network. Were a diverse group of innovators combining technical expertise with strategic thinking to solve complex maintenance challenges across thousands of buildings. Our mission is creating world-class facility management solutions that drive operational excellence while supporting sustainability goals. Working alongside Regional Portfolio Managers and industry experts youll help shape the future of facility management. We celebrate creative thinking embrace data-driven solutions and arent afraid to challenge conventional approaches. If youre passionate about innovation and want to make a lasting impact at global scale youll find a home here.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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