Senior Associate GBB CLIENT SERVICING
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
The Business Client Services (BCS) supports with all servicing activities for all
Commercial customers in contact with BCS. They are responsible for delivering a
professional service that helps our customers solve their queries over the
telephone and via digital channels. Through extensive training skills will be in
developed to ensure that our customers are receiving Good Outcomes. This will
be delivered through actively listening responding with pace providing answers
required offering advice to support the customers journey and being proactive
with additional support/ product information. By achieving this we will drive
customer sentiment in HSBC which will in turn lead to increased opportunities.
Commercial customers in contact with BCS. They are responsible for delivering a
professional service that helps our customers solve their queries over the
telephone and via digital channels. Through extensive training skills will be in
developed to ensure that our customers are receiving Good Outcomes. This will
be delivered through actively listening responding with pace providing answers
required offering advice to support the customers journey and being proactive
with additional support/ product information. By achieving this we will drive
customer sentiment in HSBC which will in turn lead to increased opportunities.
When & where youll work:
This role is full-time. Successful applicants must be able to commit to the role for
a minimum of 12 months. Flexibility is required as you will be working shift
patterns between the hours of 8AM to 8PM UK time.
Working with the team in Cairo you will be part of a team that is able to
collaborate interact and support one another as you assist our business
customers. Being in our office together in one place enables you to collectively
create an inclusive productive workplace.
collaborate interact and support one another as you assist our business
customers. Being in our office together in one place enables you to collectively
create an inclusive productive workplace.
We operate a hybrid working environment which means that after your probation
there could be the opportunity to work a minimum of 50% in the office with the
other time working from home so its important you are able to do both. To be
able to work from home you will need to have a suitable home office set up
which includes a desk and a chair in a location which is safe secure and free
from the interruptions of day to day life.
there could be the opportunity to work a minimum of 50% in the office with the
other time working from home so its important you are able to do both. To be
able to work from home you will need to have a suitable home office set up
which includes a desk and a chair in a location which is safe secure and free
from the interruptions of day to day life.
In this role you will:
- Correspond with our Commercial Banking customers supporting them
with their everyday banking queries - Build strong relationships by listening to their needs and delivering
solutions that helps to grow their business - Deliver our customer centric approach through the embracing of
technology and demonstrations of digital servicing solutions. - Takes end to end ownership to resolve customers queries at first point of
contact - Identify FIV customers record data accurately ensuring that we offer an
appropriate service or solution to support our customers when they need
us most. - Support the delivery of BCS specialist strategy
- Actively support process improvements through raising ideas through the
correct channels. - Ensure all applicable operational risk HSBC Standards and policies are
adhered to and report any breaches in accordance with local procedures. - Confidently manage financial crime by identifying assessing accepting
monitoring escalating and mitigating risk. - Ensure client satisfaction is achieved by consistently delivering excellent
service.
To be successful in this role you should meet the following requirements:
- The ability to build a relationship and rapport with excellent verbal
communication skills. Whilst identifying new opportunities for growth within
the business. - A team player that is happy to collaborate and deliver on common goals
- Problem solving skills the ability to think on your feet and create solutions
for our customers - Willingness to take ownership of all customer interactions
- Self-led enthusiasm to grow succeed and learn
- Forward thinking progressive mindset with the ability to adapt to change
well - Good written and verbal communication skills enabling productive
dialogue with internal and external customers. - Champion and drive successful customer satisfaction.
- The ability to demonstrate role model behaviours and organisational values setting the standard for others
- Effective time management skills
Being open to different points of view is important for our business and the
communities we serve. At HSBC were dedicated to creating diverse and
inclusive workplaces - no matter their gender ethnicity disability religion sexual
orientation or age. We are committed to removing barriers and ensuring
careers at HSBC are inclusive and accessible for everyone to be at their best.
Required Experience:
Senior IC
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
