Senior Claims Specialist (MFD)

Job Req Number: 108539
Time Type: Full Time

Your responsibilities

• Manage end-to-end handling of cargo damage loss and liability claims across air road sea and contract logistics operations.
• Assess claim validity liability and financial exposure in accordance with applicable laws conventions contracts and internal policies.
• Coordinate investigations with internal stakeholders operational teams insurers brokers surveyors legal advisors and other external experts.
• Review transport documentation contracts terms and conditions and insurance policies to support claim decisions.
• Negotiate settlements with customers carriers insurers and other third parties.
• Ensure timely communication with claimants and internal stakeholders throughout the claims lifecycle.
• Monitor claims reserves and settlements ensuring accurate reporting anddocumentation.
• Maintain and update claims files within relevant claims management systems.
• Identify trends root causes and recurring issues and provide recommendations to reduce future claims exposure.
• Support audits internal reviews and reporting requirements related to claims handling.
• Provide guidance and expertise to operational teams on claims prevention and risk mitigation.

Our requirements

• Minimum of 3 to 5 years of experience in claims handling within the transport and logistics sector.
• Proven experience managing claims across multiple transport modalities: air road sea and contract logistics.
• Solid understanding of international transport conventions (e.g. CMR Montreal Hague-Visby) liability regimes and contractual frameworks.
• Experience working with insurers brokers surveyors and legal advisors including regular interaction with lawyers insurance companies brokers and surveyors.
• Strong analytical skills with the ability to assess complex liability scenarios.
• Professional working proficiency in English (written and spoken) with the ability to communicate clearly and professionally in both contexts.
• Strong communication and negotiation skills.
• Ability to work independently and manage a high-volume complex claims portfolio.
• Detail-oriented with strong organizational and documentation skills.
• Comfortable working in an international cross-functional environment.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.