Product Operations Manager

About Float

Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.

As one of Canadas fastest growing companies and top-rated startups in 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro Bill Stripe and Ada.

At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product

Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 5000 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and fast friendly supportall built in Canada for Canada. Float is backed by world-class venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise.

Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.

AI Use in Our Hiring Process

We use technology including artificial intelligence (AI) to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications and AI-generated interview notes guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

About the Role

Were looking for an outstanding Product Operations Manager to help Floats Product org operate with clarity consistency and speed. We have five product teams and Product Ops is the connective tissue that keeps team rituals roadmap hygiene initiative tracking and performance reporting running smoothly and in a consistent format across the org.

This role also supports product decision-making by building systems to gather customer signals (surveys/NPS sales feedback support insights) turning them into actionable insights and helping PMs prioritize what to build next. Youll partner closely with the Growth product team on cross-functional initiativeslaunching campaigns improving onboarding and measuring promosusing strong analytics and experimentation discipline.

This role is intentionally scoped for a high-slope operator: highly coachable adaptable and comfortable learning tools on the fly (including AI).

What Youll Be Responsible For

• Run Product operating rhythms: team rituals cadences MBR inputs roadmap hygiene and initiative tracking across product teams.

• Own monthly Product performance reporting and MBR preparation including narrative insights and executive-ready materials (memos and decks).

• Build and maintain consistent trusted sources of truth for product initiatives milestones and outcomes across teams.

• Create systems and processes to capture customer signals (surveys/NPS support tickets sales feedback) synthesize themes and translate them into prioritization inputs for PMs.

• Partner deeply with Growth product to support cross-functional initiatives (Product Risk Support PMM Lifecycle Marketing) including campaign launches onboarding improvements and promo strategy.

• Design and analyze experiments with clear success metrics and guardrails; move fast while explicitly managing risk in a fintech context.

• Use SQL dashboards and AI tools to automate reporting workflows speed up analysis and increase insight velocity.

• Proactively identify operational gaps risks and misalignment; propose solutions with clear trade-offs and next steps.

What Success Looks Like (612 Months)

• Customer feedback signals are centralized regularly synthesized and visibly influencing product prioritization.

• Growth initiatives ship with clear measurement plans (success guardrails) and post-launch learning is captured and reused.

• Meaningful portion of manual reporting is automated via SQL dashboards AI-assisted workflows.

• Stakeholders describe Product Ops as the person who creates clarity and momentum across cross-functional work.

What Were Looking For

• You Put Customers First Always. You anchor operational decisions in customer outcomes and real-world behaviour not wishful thinking.

• You Act Like an Owner. You take end-to-end responsibility escalate risks early with options and drive to outcomes.

• You Think Big and Move Fast. Youre comfortable building systems from scratch iterating quickly and learning as you go.

• You Constantly Learn and Grow. Youre highly coachable adaptable and excited to evolve how you work especially with AI.

• You Raise the Bar. You care about quality consistency and clarity and you improve how teams operate.

• You Win as a Team. You bring people together handle opinionated stakeholders well and create alignment across functions.

In addition to living our values you...

• Have 36 years experience in strategy & ops product ops growth ops consulting or similar roles in high-growth environments.

• Are deeply data-fluent: advanced SQL (required) and strong Excel/Sheets modeling.

• Are comfortable with CRM tools (Salesforce preferred) and strong reporting hygiene.

• Can lead cross-functional initiatives and communicate crisply through memos and decks.

• Have an experimentation mindset: you define success metrics guardrails and learnings then scale what works.

• Are AI-forward: you actively use AI tools to speed up analysis automate workflows and synthesize feedback while validating outputs.

This may not be the role for you if

• Youre not comfortable being hands-on with data (SQL) or owning reporting end-to-end.

• You prefer senior-level autonomy without coaching or feedback.

• You move fast without defining guardrails risks and stop conditions.

• You struggle to translate messy customer signals into practical prioritized actions.

Our Hiring Philosophy

• Values > Aptitude > Skills

• Slope > Intercept

• Collective Bar Raising

We hire for character curiosity and learning velocity before credentials. Titles matter less than impact and every hire is expected to raise the bar for Float as a whole.

Why You Should Join

• Work at one of Canadas fastest-growing fintech companies

• Make a real impact in a high-autonomy high-growth role

• Collaborate with an ambitious and supportive team

• Competitive compensation equity options and benefits

• Hybrid work model we are based in Toronto with in-office days for connection and collaboration

• Enjoy catered team lunches every Tuesday Wednesday and Thursday

• Bring your pup to our dog-friendly office

• Thrive in a high-trust high-performance culture where your work truly matters

In Short

At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.

Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.

Required Experience:

Manager