Loyalty Manager

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Department:

Marketing

Job Summary

At Petron we are not just in the business of oil we are also in the business of fueling lives.

Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining distribution and retailing of world-class petroleum products contributes to the countrys growing energy needs in becoming a progressive nation.

As a progressive oil company in Malaysia we aspire towards a sustainable energy-secured nation where everyones journey is fueled by opportunities for meaningful experiences.

We are seeking dynamic & innovative individuals who have the drive to make a difference & are fueled to succeed!

Job Overview
We are seeking an experienced Loyalty Manager to lead the Loyalty vertical within the Oil & Gas retail sector. This role oversees the full loyalty ecosystemfrom strategy and partnerships to technical platform ownershipwhile driving customer engagement partner growth and commercial outcomes.

Core Responsibilities:

Develop and implement a 35-year loyalty and partnership roadmap aligned with business goals.
Build differentiated member value through strategic partnerships across retail lifestyle financial services and mobility sectors.
Embed customer-centricity using VOC insights journey analytics and service recovery into loyalty design.
Oversee loyalty P&L program profitability partner-funded initiatives and governance KPIs.
Serve as business owner of the Loyalty Management System (LMS) ensuring vendor performance and seamless integrations (POS mobile app payment terminals).
Drive adoption of advanced LMS features such as AIdriven offers predictive segmentation and personalised engagement.
Lead and mentor the loyalty team instilling a culture of data-driven experimentation and service excellence.
Ensure loyalty and partner campaigns are simple high-impact and operationally executable at scale.
Collaborate cross-functionally with Retail Operations Brand Data Analytics and Finance to deliver customer-aligned commercially sound initiatives.
Build negotiate and manage strategic partnerships to strengthen the loyalty ecosystem and expand member value.

Ideal criteria/qualities to posses:

Bachelors degree in Marketing Business Communications or related field (or equivalent experience).
812 years in Marketing CRM Customer Experience or Partnerships including 3 years in managerial or leadership roles.
Strong background in high-frequency industries such as Oil & Gas Retail Banking Airlines or similar.
Proven experience in partner-led or coalition loyalty programs.
Strong CX expertise including end-to-end journey design VOC insights and service recovery frameworks.
Demonstrated commercial acumen in structuring partnerships and delivering measurable ROI.
Technical proficiency with enterprise marketing clouds or loyalty platforms (e.g. Salesforce Adobe Oracle).
Strong strategic thinking budget management capability and ability to translate data into executive-level insights.

Thank you for your application! Were thrilledthat youd like to join Petron and we appreciate your interest in the position.

Please note that due to high volume of applications only shortlisted candidates will be contacted.

Required Experience:

Manager

At Petron we are not just in the business of oil we are also in the business of fueling lives.Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining distribution and retailin...