Associate System Issue Analyst
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Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
Analyse quality data with focus on issues claims and other performance data to drive business decision on corrective actions to be prioritised and preventive actions. Drive problem understanding and communication with Clusters and central functions to secure fast issue resolution.
What you will do
Capture drive and decide on compensation to customer claims in compliance with Claim Policy (low to medium complexity)
Facilitate information to stakeholders on Technical Issues and claims. Ensure correct internal cost allocation.
Secure data quality in Technical Issues Consolidation Claims and Market owned documents. Ensure correct Consolidation of Technical Issues
Assess technical data and highlight trends and/or outliers to propose actions
Analyze and identify process gaps to propose improvement actions
Identify and take action to meet KPI targets
Deliver basic claim training to organisation
PSM Proficient knowledge good understanding of company processes (such as Installation to Performance technical issue management and Accident & Incident) and works efficiently with company tools
We believe you have
Bachelors degree in Information Technology Computer Science Engineering or a related field.
Minimum of 3 years of experience in customer claim management.
Strong analytical skills and a well-organized approach to problem solving.
Ability to analyze recurring issues and identify root causes.
Advanced Excel skills.
Effective communication and collaboration skills across functions with the ability to work independently.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires onDATE.
If you have any questions about your application please contactEphraim Kwa.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
IC
Key Skills
- Change Management
- Apache Commons
- Insurance Paralegal
- Civil Quality Control
- Brokerage
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
