Product Manager, Enterprise Service Management Platforms

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources including funding thought leadership a network of peers and a playbook for applying proven principles to transform lives and society.

The Product Manager Enterprise Service Management owns the strategy roadmap and lifecycle management of the organizations Atlassian suite of products (e.g. Jira Confluence Jira Service Management Bitbucket Atlas and related integrations). This role is accountable for advancing the platform vision: Empower teams across the organization to deliver reliable scalable services through a flexible and sustainable Atlassian platform.

Balancing strong product management discipline with senior-level business systems analysis this role ensures the Atlassian ecosystem delivers value today while positioning the organization to take advantage of future Atlassian capabilities. The Product Manager proactively monitors Atlassians evolving roadmap upcoming releases and emerging features to inform platform strategy and enable new ways of working.

This role partners closely with Atlassian administrators engineers and external vendors responsible for configuration development and day-to-day platform operations.

How You Will Contribute

Product Strategy & Roadmap
Own the product vision strategy and multi-horizon roadmap for the Atlassian platform
Align roadmap priorities with organizational goals operating models and platform sustainability
Monitor Atlassians product strategy public roadmap and future releases to identify relevant capabilities
Evaluate emerging Atlassian features (e.g. AI automation analytics cloud enhancements) and translate them into actionable roadmap initiatives
Define and track success metrics such as adoption efficiency gains and stakeholder satisfaction

Stakeholder Engagement
Serve as the primary strategic owner and point of contact for Atlassian products
Partner with business and technical stakeholders to understand current needs and anticipate future workflows
Lead roadmap reviews prioritization discussions and trade-off decisions with transparency
Influence outcomes through strong communication data and platform strategy rather than authority

Business Systems Analysis & Solution Design
Lead discovery to elicit analyze and document current-state and future-state requirements
Translate needs into functional designs user stories and acceptance criteria
Evaluate opportunities to leverage native Atlassian capabilities or marketplace apps over custom solutions
Collaborate with delivery partners to design scalable maintainable platform solutions

Delivery Governance & Enablement
Partner with delivery teams to ensure roadmap initiatives are planned and executed effectively
Establish and evolve standards guardrails and best practices for platform usage
Ensure configurations and integrations support security compliance and data integrity
Drive adoption through documentation training and self-service enablement

What You Will Bring

5 years of experience in Product Management Business Systems Analysis or related roles
Hands-on experience with Enterprise Service Management systems (Atlassian preferred)
Proven ability to develop and manage product roadmaps in complex stakeholder-rich environments
Strong requirements gathering process analysis and solution design skills
Excellent communication and facilitation skills; comfort operating with high autonomy
Enthusiasm to contribute to Stand Togethers vision and principled approach to solving problems and a commitment to stewarding our culture which champions values including transformation and innovation entrepreneurialism humility and respect.

Standout Candidates Will Bring

Experience owning or managing internal platforms or enterprise tools
Atlassian certifications (ACP-100 ACP-120 ACP-420 etc.)
Experience with Agile ITSM DevOps or enterprise transformation initiatives
Familiarity with integrations APIs automation and marketplace apps

What We Offer

Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting flexible time off comprehensive health and dental plans plus wellness and mental health support through Peloton and Talkspace.
A meaningful career: Join a passionate community of over 1300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover develop and apply their unique talents.
Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities allowing you to share in the success you help drive.

Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottom-up empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.

We believe diversity fuels creativity broadens knowledge and helps drive success and that is why were proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty dignity respect and sensitivity.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources inc...