Ford Pro Service Contract Manager

Service Contract Manager

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds
most iconic brands. We design operationalize and execute managed sales and customer experience
solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes.
We live by a set of people-focused values that guide our relationships with each other and with our clients.
By putting people first working together to make others successful and establishing a rich and empowered
work culture we create opportunities for our people and the businesses we serve to be successful.

Summary

The Service Contract Manager is responsible for achieving national targets for Service Contract (VSC) and
Maintenance Plan (MP) sales across the U.S. This role requires strong leadership in identifying developing
and managing talent as well as ensuring high levels of client and dealer satisfaction.

Essential Job Functions:

Grow Fleet and Commercial VSC and MP sales to meet national goals
Lead and oversee a national remote field team with accountability for performance and results
Partner with Market Directors and National Account Managers to develop dealer action plans
Collaborate with Client and MarketSource teams to present the Fleet & Commercial Service Contract
value proposition to dealerships
Ensure comprehensive onboarding training and ongoing development for team members
Conduct field visitsindividually with clients or with dealership personnelto reinforce process
adherence
Maintain accurate and complete activity records within Salesforce
Build and maintain productive relationships with client stakeholders and assigned dealerships
Participate in quarterly and annual business reviews
Communicate competitive insights and product challenges to the client promptly
Support consistent communication and adoption of program directives across field teams
Promote employee engagement and satisfaction
Hire and manage high performing team members and monitor attrition through KPIs
Lead project and initiative launches
Deliver regular updates and reports to program leadership
Complete all required training and ensure full compliance across the team
Review performance metrics establish action plans and drive execution
Oversee distribution tracking and retention of team resources
Gather market intelligence and translate findings into strategic recommendations
Partner with event planner at large internal or client meetings to include but not limited to badge
creation supply ordering and shipment of awards

Required Knowledge Skills and Abilities:

Proven experience managing remote field teams
Strong business acumen especially in Automotive and Fleet operations
Ability to train develop and motivate remote teams
Effective leadership communication and problem-solving skills
Strong organizational capability and ability to meet deadlines
Skilled in presenting to senior leaders and groups of various sizes
High personal integrity and ability to manage confidential information
Strong decision-making skills and ability to handle multiple priorities
Proficiency in Microsoft Office (Word Excel PowerPoint)

Job Requirements:

Bachelors degree or equivalent experience
5 years in Automotive Dealership operations (Fleet & Commercial Sales F&I Sales Management)
Experience with Fleet & Commercial Accounts preferred
Travel up to 75% (23 weeks per month)
Valid Drivers License

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.