Senior Network Support Engineer

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industrys Confident Guide sat between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them. We offer products services platforms applications and expertise to help. We also want to continue to build a business that we can be proud of with a focus on five stakeholders: clients people partners communities and shareholders; putting our people at the heart of everything we do. From the small and simple to the large and complex we want a life-long partnership a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation and were looking for individuals to confidently guide our clients on their journey.

THE ROLE:

As Senior Network Support Engineer you will be aligned to a specific strategic client supporting their Cisco Security and Networking environment. You will deliver proactive and reactive support managing incidents changes upgrades and continuous improvements to ensure stability security and performance. You will build a trusted relationship with the client and wider team ensuring all issues are resolved within SLA and service excellence is consistently achieved. Acting as the primary technical point of contact you will build a trusted relationship with the client and wider team ensuring all issues are resolved within SLA and service excellence is consistently achieved.

This is a hybrid role with the expectation to be on client site at least once a week in London.

The following skills and experience would make a great fit for this role:

• Minimum of 4 years of experience supporting Cisco Security and Enterprise Network environments.

• Strong hands-on experience and solid understanding of SD-WAN solutions.

• Technical expertise in Cisco ASA and Firepower firewall platforms.

• Extensive experience with Cisco ISE.

• Proficient in all Cisco VPN technologies including clustering and high-availability configurations.

• Experience or familiarity with Cisco ACI

• Extensive experience with Cisco routing switching and wireless technologies.

• Knowledge of IPS/IDS including Firepower NGFW and Firepower Management Server.

• Experience or knowledge of Cloudflare DDoS.

• Experience using network monitoring tools such as SolarWinds.

• Excellent verbal and written communication skills.

• Eagerness to learn and support additional Cisco technologies to enhance team capabilities.

• Flexibility to work occasional evenings and weekends as required.

• Achieved or working towards CCNP certification

Desirable:

• Exposure to Palo Alto Firewalls (Panorama or Strata Cloud Manager)

BENEFITS:

Natilik offers a series of benefits and perks designed to support your personal and professional growth while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our peoples well-being job satisfaction and work-life balance and remain committed to doing so. This is why we offer:

• 25 days annual leave ( bank holidays) rising with tenure

• Quarterly Awards and Bonuses

• Flexible Working Policy

• Competitive pension scheme

• Access to Financial Wellness support

• Industry-leading home working and mobility technology

• Private Medical Insurance

• Company shares (available after One year tenure)

• Medicash (Cashback Scheme)

• Retail discounts via Medicash

• Access to EAP scheme for you and your household

• Vehicle lease salary sacrifice scheme (available after One year tenure)

• Cycle to Work Scheme

• Annual paid volunteering day

• Enhanced parental leave

• Access to funding for additional qualifications and courses

• Access to paid study leave