Salesforce Administrator, AFX Salesforce Success Central (SFSC)

The Salesforce Success Central (SFSC) Team is looking for a Salesforce Administrator with a strong record of delivering maintaining and improving Salesforce solutions.

As a Administrator you will be a direct point of contact for user groups and global teams who require configuration and maintenance of Salesforce applications as well as advanced reporting and training. You will work directly with the system/data lead technical projects or portions of projects as well as configure solutions that are highly usable scalable extensible and maintainable on the Salesforce platform. You will analyze requirements and help maintain the implementations for various business entities on the (SFDC) platform.

This position requires that the candidate selected be a US Citizen.

Key job responsibilities
Manage CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
Hands on configuration of all new and existing features including user management roles/profiles Permission Sets custom objects new page layouts custom fields formula fields validations workflows rules email templates Process Builder Flows Lightning Pages Custom Metadata Types Custom Settings Managed Packages.
Focus on user efficiencies solving business/customer issues invent creative solutions and ensure data accuracy across the Salesforce system.
Partner with business stakeholders to proactively identify drive and build improvements enhancements and system customizations that solve Amazons Business needs.
Understanding customer internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM.
Participate in change management process. Drive communication efforts across relevant stakeholders.
Develop and train local and vendor admin resources.


A day in the life
As a Salesforce Administrator on the SFSC team - you will administer multiple Salesforce implementations and ensure they are operating securely within defined guardrails. You will review end-user requests and suggest scalable out-of-the-box solutions while ensuring security of customer data. You will drive system improvement projects to keep up with Salesforce releases and advise users of new features that become available. You could also be guiding internal/vendor resources to help build enhancements requested by business users while ensuring all guardrails around best practices and security are met.

About the team
SFSC is a dedicated central team providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey. We raise the bar on security compliance operational excellence and financial responsibility.

SFSC Professional Services offer advisory and build services to set up the foundational framework for launching new Salesforce instances and improve existing implementations. We have expertise in Sales Cloud and native AWS Technologies as well.

ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


- 3 years of technical product or program management experience
- 2 years of software development experience
- Experience in Salesforce

- 3 years of working directly with engineering teams experience
- Bachelors degree in engineering computer science or equivalent
- Salesforce Advanced Admin Certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MA Boston - 127100.00 - 172000.00 USD annually
USA VA Arlington - 127100.00 - 172000.00 USD annually