B2B Account Manager

As a B2B Account Manager your main responsibilities will be to:

• Define a practical hybrid accountmanagement approach combining hightouch and scaled support.
• Develop customer segmentation (e.g. Tier A/B/C) based on complexity risk and technical needs.
• Recommend the size roles and structure of the accountmanagement team.
• Outline how account managers interact with technical specialists operations policy and data teams.
• Create clear workflows for handling technical issues release communications change deployment and customer readiness.
• Establish escalation routes and clarity around RACI (roles and responsibilities).
• Propose reporting and insighttracking mechanisms (customer health error patterns readiness indicators).
• Create practical templates such as customer engagement plans changereadiness checklists issuetriage scripts and briefing packs.
• Recommend tooling or CRMlight approaches suitable for supportingaccounts.
• Provide a roadmap for phased rollout.
• Train internal staff and embed repeatable processes.
• Advise on metrics to track success and refine the model over time.

Qualifications :

Essential:

• Demonstrable experience creating scalable customersupport or accountmanagement structures for highvolume customer bases.
• Experience defining segmentation models and establishing multitier service approaches.
• Ability to map workflows define roles and responsibilities and build efficient endtoend processes.
• Comfortable working with large volume data to shape decisions and priorities.
• Skilled at facilitating workshops and engaging with different customer types.
• Ability to produce crisp plainEnglish guidance and materials.

Please be aware that this role can only be worked within the UK and not Overseas.

Additional Information :

Disability Confident 

As a member of the Disability Confident Scheme Companies House guarantees to interview all candidates who have a disability and who meet all the essential criteria for the cases where we have a high volume of candidates who have a disability who meet all the essential criteria we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to  exceptional circumstances we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Commitment

Companies House guarantees to interviewveterans or spouses / partners of military personnel who meet all the essential criteria for the cases where we have a high volume of ex-military candidates / military spouses or partners who meet all of the essential criteria wewill interview the best candidates from within that  exceptional circumstances we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Remote Work :

Yes

Employment Type :

Contract