Expression of Interest Passenger Assistant Auckland
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Kia ora!
Are you fun energetic and passionate about delivering exceptional service Were excited to open our Expressions of Interest for ourpermanent part-time Passenger Assistant positionswhere you will join our Auckland Airports team.
As aPassenger Assistant youll be the first point of contact for our customers providing them with professional and compassionate support as well as delighting them with your Kiwi charm and ensuring a smooth journey from check-in to boarding.
What Youll Be Doing:
- Meet greet and assist passengers at check in departure arrivals and baggage hall to ensure customers with special requirements are met in a timely and friendly manner
- Assist and support passengers with reduced mobility which will include pushing wheelchairs and lifting luggage in accordance with USDOT requirements
- Resolve customer issues and complaints in an empathetic and professional manner
- Escort unaccompanied minors through various checkpoints with care and confidence
- This role upholds all relevant Airport standards and regulations so you will need to prioritise safety and security procedures at all times. Dont worry comprehensive training will be provided if successful!
What Youll Need:
- NZ/AU Citizenship or NZ Permanent Residency (required at time of application)
- NZ Full Drivers Licence (required at time of application) and reliable transport. We are unable to progress your application if you do not currently hold a NZ Full Drivers Licence
- This is a physically demanding role so you will need to be physically fit and capable of standing/walking for extended periods of time as well as capable of manual handling. You may be walking up to 8km per shift
- Previous experience in a customer-facing role. Having experience in a physically demanding role as well as customer-service is a bonus!
- A resilient self-motivated attitude with strong prioritisation skills
- Great communication skills with a warm engaging personalityand a big smile!
Roster & Hours:
- The airport operates 24/7 so youll work rotating shifts across weekdays weekends and public holidays. Shifts range from 3 to 10 hours with rosters set fortnightly. You must be available to work up to 6-days in a row with shifts starting as early as 4:00 AM and finishing as late as 2:00 AM
- This is a part-time position where we will be offering either Tier 1 or Tier 2 hours depending on business requirements at the time
- Tier 1: 3050 hours per fortnight
- Tier 2: 5070 hours per fortnight
Why Join Us
- Starting rate of$28.00 per hour
- Access tostaff travel benefitsenjoy discounted flights accommodation and attractions with friends and whānau
- Be part of a supportive diverse and professional team
- Gain valuable experience in a dynamic airport environment
- Opportunities for development and promotionlearn from the best in the business
Ready to take off with us Apply online now via our careers website and be part of something special! We will not be accepting email applications so please make sure to apply online if you would like to be considered.
Applications close Wednesday 11 March 2026.
Additional Information :
At Air New Zealand we are proudly committed to diversity equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua kia tina.
Seek to bring distant horizons closer. Once near seize them and make them your reality.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Customer Service
- Domestic Flights
- TSA
- Travel Documents
- ticket sales
- Communication
- Air Travel
- International Flights
- Issue Tickets
- Baggage Service
- Check in
- Computer System
- Fee Calculation
- Seat Assignments
