Director Collections
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Job Location:
Coral Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Director CollectionsAbout your role:
What youll do:
- Lead day-to-day operations of a collections call center to achieve monthly and annual collections targets.
- Develop and execute collections strategies segmentation approaches and workflows that optimize recovery performance and client experience.
- Manage service levels staffing plans and performance metrics across multiple teams to maintain profitability and operational efficiency.
- Collaborate with Product Risk Compliance and Finance teams to align collections practices with portfolio objectives regulatory requirements and risk appetite.
- Oversee 50100 direct and indirect exempt and non-exempt associates including team leaders and specialists ensuring clear expectations and consistent performance management.
- Coach develop and succession-plan for leaders and high-potential associates through feedback performance reviews and tailored development plans.
- Foster a culture of communication recognition engagement and accountability through regular team meetings forums and recognition programs.
- Partner proactively with internal and external stakeholders through meetings campaigns and initiatives to increase revenue and improve collections outcomes.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience youll need to have:
- 8 years of experience leading teams in collections call center operations or a related financial services environment with a track record of meeting or exceeding financial and performance goals.
- 5 years of experience in collections banking or financial services operations using scorecards KPIs and dashboards to manage performance.
- 5 years of experience managing and developing teams including exempt and non-exempt staff in a high-volume operations or call center environment.
- Experience overseeing large teams (50100 direct and indirect reports) and scaling processes staffing models and performance management frameworks.
- Demonstrated experience applying collections regulations and controls (for example Fair Debt Collection Practices Act (FDCPA) Unfair Deceptive or Abusive Acts or Practices (UDAAP) and related regulatory guidance) in daily operations.
- Proficiency using Microsoft Outlook Excel PowerPoint Teams Word and SharePoint or similar collaboration and productivity tools.
- Bachelors degree or higher in Business Finance Operations Management or a related field or equivalent combination of education related experience and/or military experience.
Experience that would be great to have:
- Experience leading collections operations for card loan or small business portfolios in a large matrixed financial services organization.
- Experience designing and implementing call center strategies workforce management plans and quality assurance programs.
- Experience driving process improvement initiatives using structured methods (for example Lean Six Sigma or continuous improvement frameworks).
- Experience implementing or optimizing collections technology platforms dialer strategies or analytics-driven segmentation.
How youll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical financial social and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training development and internal mobility opportunities.
- Medical dental vision life and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental caregiver and military leave.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
