Customer Success Partner Senior Advisor SCM, Planning, Bengaluru

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do

As aSolution Customer Success Manager (SCSM)you will act as atrusted advisor afor customers adopting SAP Supply Chain Management solutions. You will own thepost-sales customer success lifecycle while also bringingdomain and solution expertiseto accelerate value realization drive adoption mitigate risk and identify expansion opportunities.

Customer Success & Value Realization

• Build and maintaintrusted executive relationshipswith CxOs and Supply Chain leaders.
• Understand customerbusiness objectives success criteria and desired outcomes
• Driveadoption consumption and value realization Supply Chain solutions. Leverage data & tools to track and manage targeted adoption and consumption activities.
• Align customers to theSAP Customer Value Journey ensuring continuous progress from adoption to optimization.
• Act as primary point of escalation for customers account issues. Manage escalations de-escalate critical situations and applyrisk mitigation strategiesduring complex implementations or transformations.
• Engage with Global Customer Success Centres to leverage expertise as needed throughout the customer lifecycle

Commercial Growth & Account Strategy

• Own and driverenewals retention and churn mitigationfor assigned customers.
• Identify and qualifyexpansion up-sell and cross-sell opportunitiesin collaboration with sales and account teams.
• Contribute toaccount planning governance and long-term customer strategy.

Enablement Collaboration & Ecosystem

• Driveinternal and external enablement activities
• Collaborate withSAP partnersto support joint go-to-market (GTM) initiatives and customer success outcomes.
• Work closely withregional and global SAP teamsto leverage best practices and innovation across the portfolio.
• Coordinate SAP and partner resources to ensure successful delivery of supply chain transformations.
• Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success.

Skills & Competencies

Professional & Customer Skills

• Strongbusiness acumenand executive presence
• Relationship-driven mindset with excellentcommunication and influencing skills
• Complex problem-solving and objection-handling capabilities
• Customer-centric approach with focus on outcomes and value

Solution & Technology Skills

• Deep understanding ofSAP Supply Chain Management Solutions with expertise in at least one of the following:
  • SAP Integrated Business Planning
  • SAP Extended Warehouse Management
  • SAP Field Service Management
  • SAP transportation Management
  • SAP Business Networks (Freight Collaboration Global Track and Trace Supply Chain Collaboration)
• Strong knowledge of SAP Cloud Suite SaaS delivery models and Cloud ERP
• Ability to articulatesolution value differentiation and industry proof points

What youll bring:

• 20 years of total experience with 15 yearsas Supply Chain practitioner or cloud software solutions and delivery models in Supply Chain Management.
• 10 yearsoverall experience in roles such as Customer Success Solution Advisory Pre-Sales Consulting Sales or Product Management
• Hands-onconsulting or implementation experienceis a strong advantage
• Experience working in alarge multi-national software/technology organizationpreferred
• Bachelors degree required
• MBA Masters in Supply Chain preferred

Additional Information

• Ability to work effectively in acomplex matrixed and virtual environment
• Willingness to travel2030%as required

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Requisition ID: 447319 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid