Customer Success Associate French
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Can you help us change the world
Its true. At Mews we dream big. As a Hotel Tech unicorn valued at $2.5b were propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution were enabling the worlds most revolutionary hospitality brands to accelerate their digital transformation.
Were on the lookout for ambitious tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far Keep reading and tumble down the Mews rabbit hole...
About the role
First things first: you want to know what youre actually applying for. Its impossible to capture every nuance of a role especially at a rapidly growing company like Mews but if we had to distill it down to a job description (which we do because this is a job description) it would be this:
The Customer Success Associate (CSA) will support customersas they transition from sales and onboarding to active and successful users of Mews products.
The roleasCSAwill focus ontheSMBsegmentand smaller groups operating out of a pool structure withregional CSA and CSMs (Customer Success Manager)where you will engage at scale andutlizeAI forautomationandto driveproductadoption retention and increase total account valueofour customers.
How
1. Customer Facing: CSAwilloperatewith thevalue driversas a backbone in their daily operations on how to drive success with Mews customers;
- GuestExperience (ex; Guest Journey Payment flow Security)
- Increasing Revenue (Revenue Management Space utilization)
- Efficiency (Automation Time on Tasks)
Themethodologyto execute on thevalue driverswill follow 3 basic stepsDiscover>> Engage >> Adoptwhere AI will be your best friendwhen engaging at scale.
Discover: Review marketthrough whitespace analysis to find opportunities for product adoption and upsell/ customer journey andqualify customers readiness to buy or engage with Mews product and tools
Engage: Engage at scale(one-to-many)withvalue driversas guideviacustomer journeysMews Communitywebinars targeted outreach for product adoption and to host conversationsof valuewhen the customer is ready to ALL engagement the goal will be to create customer value and align on desired outcomes
Adopt: Ensuring product adoptionin relation to thevalue drivers to drive increased usage upsell and retention by closing the discovered opportunities with a desired outcome
In additionyoull Work closely with theonboarding andsupportteams preventing churn and actingas a trusted advisortoensure that every customer has every logical product to maximise the value of thesewhile
ADDITIONAL RESPONSIBILITIES
- Demonstrate strong knowledge of the Mews products and the value that can be derived fromthese productsfor customers to reach theirgoals in associationwiththe value drivers
- Guide customers towards proactivelyidentifyingblockers which prevent them from getting the most value out of their products and working cross-functionally toward a successful outcome
- Working collaboratively acrossinternalteamsand effectively communicating customers needs withrelevantproduct teams
REQUIRED SKILLS
- Experience working in cross-functional and customerfacingrole
- Experience in a similar role in the SaaS and/or Hospitality industry
- Ability to prioritize tasks on valuetimelineand interdependency
- Creative thinking andanalytical skillswith the ability to think and respond quickly in front of customers
- Ability to grasp technological and business concepts
- Experience usingGainsightSalesforceConfluence and Slackis a plus
- Fluent in English and French
Required Experience:
IC
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
