FLEX Senior Manager User Experience & Design

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Administration

Job Summary

Description

JOB SUMMARY

With every journey travel has the power to shape us and our world. Begin your journey as the Senior Manager User Experience & Design at Marriott International repeatedly voted one of Fortunes 100 Best Companies to Work For. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

This role is responsible for designing loyalty-focused web and mobile app products ranging from near-term tactical to longer-term strategy with a keen focus on data-driven best-in-class product design. They will contribute to digital experiences that deliver on enrollments onboarding and member engagement to support business outcomes. Partnering closely with the Director of User Experience product management and technology colleagues to meet needs across our business leisure member and non-member customers.

This position requires the ability to produce as an individual contributor and execute on design direction from concept to completion.

Your portfolio should showcase experience in UX and interaction design in loyalty solutions particularly highlighting expert UI design that focuses on simplicity and ease-of-use.

CANDIDATE PROFILE

Education and Experience

5 years of relevant experience in digital product design

4-year undergraduate degree or relevant experience

Experience in multiple of the following user experience disciplines: visual design and interaction design

Strong grounding in general usability and transactional design best practices

Experience with major large-scale global digital apps web sites or other digital products within the loyalty space

Well versed in industry best practices for increasing enrollments and member retention

Strong grounding in customer segmentation personalization general usability and design best practices

Proven experience delivering concepts user journeys prototypes etc. across platforms (desktop mobile web and app)

Youre exactly who were looking for if you:

Champion elevated user experiences and UI without sacrificing enrollment and member retention
Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality)
Communicate through compelling visuals and deliverables
Demonstrate self-confidence energy and enthusiasm in leading and influencing teams
Showcase strong presentation negotiation and persuasion skills
Thrive in a fast-paced environment with the ability to simultaneously manage multiple projects

Nice to Have:

Superior communication and interpersonal skills including discovery facilitation presentation and storytelling

Experience with Agile / SAFE development methodologies

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge

Produces sketches wireframes personas journey maps flows designs motion specs prototypes and/or presentations as needed to communicate experience design
Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
References Design System for appropriate patterns components and styles in the course of user experience design work; attends Design System office hours for feedback and follows procedures to propose new elements when necessary

Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications

Ensure a quality experience on live digital products by participating in the user acceptance testing process

Uses software including: Adobe Creative Suite; Figma; Microsoft Excel Word and PowerPoint

Keeps skills up-to-date on industry trends and applies new knowledge to job identifying strategic opportunities for competitive advantages through those findings

Clearly present your work citing industry best practices qual and quant data to support your decisions

Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

Collaborates with a variety of user experience disciplines within the team (Information Architecture Design System/Standards User Research Copywriting) to advance your work

Managing Work Projects and Policies

Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

Meets deadlines once agreed upon

Reports impediments to completing work and meeting deadlines

Provides regular status updates to manager

Successfully manages multiple assignments

Accepts critique and critiques work of others in a helpful and professional manner

Communicates in a timely and appropriate manner with teammates

Additional Responsibilities

Works independently with minimal supervision but knows when issues should be escalated to manager
Develops relationships with members of other teams and leverages those relationships to advance team initiatives
Presents work with clarity and confidence; explains complex matters so that others can understand them
Performs other reasonable duties as assigned by manager

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Senior Manager

DescriptionJOB SUMMARYWith every journey travel has the power to shape us and our world. Begin your journey as the Senior Manager User Experience & Design at Marriott International repeatedly voted one of Fortunes 100 Best Companies to Work For. Join our high energy and talented User Experience & De...