Customer Program Manager IV
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
âJoin UCTand be part ofthe fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smartcarand device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!â
UCTis looking for a talentedCustomer Program Manager IVto join us inChandler AZ!
The Customer Program Manager IV is responsible for the full lifecycle of order and commercial management for assigned customer programs including production NPI and RMA orders. This role ensures on-time delivery accurate quoting and effective communication across internal teams and customers. The position also supports strategic initiatives inventory programs and continuous improvement efforts to drive operational excellence and customer satisfaction.
Duties and Responsibilities:
- Order Management
- Manage all order types (production NPI RMA) to meet on-time delivery (OTD) targets.
- Resolve scheduling and shipping issues in ERP; escalate material or labor shortages as needed.
- Maintain and publish daily production schedules ensuring alignment between customer need dates and site commitments.
- Negotiate and manage customer drop-in and pull-in requests balancing production capacity.
- Ensure timely updates to customer need dates while protecting planning frozen windows.
- Obtain and validate missing order information from customers.
- Support order date research and reconciliation with internal teams.
- Attend production meetings and maintain customer dashboards and scorecards.
- Commercial Management
- Prepare and submit accurate quotes for peer or global review and customer approval.
- Gather required quote inputs (e.g. drawings specifications) and monitor quote turnaround times.
- Resolve invoicing issues and support claims credit memos and pricing adjustments.
- Redline agreements (e.g. GPA ISA) for renegotiation by Account Executives.
- May contribute to revenue forecasting and manage department budgets.
- Inventory Management
- Manage and report on consignment and PACE program inventory levels and OTD performance.
- Track and report customer-owned inventory usage and actual stock levels quarterly.
- Leadership and Strategic Execution
- May lead a team and serve as a role model for people management conflict resolution and influence management.
- Develop long-term multi-level customer relationships.
- Drive site-level execution of strategic initiatives and continuous improvement programs.
- Communication and Escalation
- Serve as a key point of contact for customer order and commercial status updates.
- Escalate misalignments in order or commercial timelines to leadership.
- Collaborate cross-functionally to ensure alignment between customer expectations and internal capabilities.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Knowledge Skills Experience:
- Strong organizational and analytical skills; ability to present data-driven business cases.
- Proficient in ERP systems (e.g. SAP) and Microsoft Office Suite especially Excel and MS Project.
- Ability to assess business performance identify gaps and implement corrective actions.
- Excellent attention to detail follow-through and time management.
- Effective communication and interpersonal skills with internal and external stakeholders.
- Strong leadership negotiation and influence-management capabilities.
- Comfortable managing multiple priorities in a fast-paced dynamic environment.
Education Certifications Requirements:
- MBA or bachelors degree with PMP/PGMP certification.
- Successful completion of a negotiation certification course desired.
- 8 years experience in a semiconductor or similar industry
- Must have at least 5 years experience in positions of increasing responsibility.
- People management skills & experience desired.
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Ultra Clean Holdings, Inc. was founded 30 years ago in Hayward, CA. UCT is a leading developer and supplier of critical subsystems, components and parts, and ultra-high purity cleaning and analytical services primarily for the semiconductor industry. Under its Products division, UCT o ... View more
