Operations Support Lead II Credit Fraud Claims Credit GWIM Claims

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities include creating and automating business reporting administering bank or LOB programs/policies/procedures remediating complex system issues and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders on-site support platform and change managers.

Responsibilities:

• Provides employees with the tools needed to assist clients (may include equipment system access skilling etc.)
• Remediates system issues
• Performs reporting and analysis to identify risks and trend
• Assists with process and procedure updates in line with business changes
• Manages expenses through device recovery equipment management and virtual assistant reinforcement
• Partners with operations leaders on site support including desk assignments move assistance desk audits and equipment provisioning
• Records retention execution

LOB Specific Information:

Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation personnel processes audit/compliance premises and coordination of certain projects associate training service quality process improvement business continuity or communication. Significant portion of time may be spent in processing claims or in functionals in support of claims processing. Requires a thorough knowledge of the departments or business units functional operations. Working knowledge of general bank policies programs and procedures and financial/accounting practices. May direct workflow activities

Required Qualifications:

• Minimum 1-year current experience processing Credit GWIM and/or Credit Fraud Claims.
• Customer centric approach to problem resolution.
• Must work well in a team environment as well as thrive independently
• Strong leadership skills
• Must have a strong and positive work ethic and follow Bank of Americas Core Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet specific performance goals
• Excellent written and oral communication skills
• Strong attention to detail
• Excellent follow-up skills

Desired Qualifications:

• Proficient in Excel Word and other MS Office programs

Skills:

• Critical Thinking
• Prioritization
• Problem Solving
• Research
• Technical Troubleshooting
• Administrative Services
• Attention to Detail
• Business Acumen
• Reporting
• Written Communications
• Access and Identity Management
• Adaptability
• Business Operations Management
• Influence
• Planning

*** Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

Shift:

Hours Per Week: