Escalations Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future
Job summary
The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from DigiCerts technical organizations (e.g. Technical Support Validation and Operations)
This position is the key liaison between DigiCerts Support Validation Engineering Operations PKI Ops PM and Sales/SE departments to resolve technical escalations. The ideal candidate must therefore have excellent problem-solving skills a strong technical background as well as excellent written verbal communication skills.
What you will do
- Troubleshooting and providing fix hints at the code or database level
- Implementing tools for both internal and external customers
- Reviewing new products usability supportability quality and documentation
What you will have
- Bachelors Computer Sciences Degree or equivalent
- Fluency in Japanese reading and writing
- 3 years of Backline Support and/or Software Development experience
- Experience in supporting applications on Linux Windows and mobile platforms
- Experience in developing algorithms
- Experience in PKI
- Knowledge of the TCP/IP protocol and Web development
- Experience in RDBMS/SQL
- Knowledge of Web Servers VPN Network protocols and hardware/software integration
- Excellent problem solving/analytical skills
- Excellent written verbal communication skills as well as technical presentation skills
- Ability to work well both independently and as a team member
Benefits
- Generous time off policies
- Top shelf benefits
- Education wellness and lifestyle support
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Required Experience:
IC
Key Skills
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
