Escalations Engineer
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Job Summary
Who we are
DigiCert is a global leader in intelligent trust helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems we make sure digital experiences are secure private and authentic.
Our AI-powered DigiCert ONE platform brings together certificates DNS and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100000 organizationsincluding 90% of the Fortune 500DigiCert helps businesses operate with confidence today while preparing for whats next including a quantum-safe future.
Job summary
The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from DigiCerts technical organizations (e.g. Technical Support Validation and Operations)
This position is the key liaison between DigiCerts Support Validation Engineering Operations PKI Ops PM and Sales/SE departments to resolve technical escalations. The ideal candidate must therefore have excellent problem-solving skills a strong technical background as well as excellent written verbal communication skills.
What you will do
- Troubleshooting and providing fix hints at the code or database level
- Implementing tools for both internal and external customers
- Reviewing new products usability supportability quality and documentation
What you will have
- Bachelors Computer Sciences Degree or equivalent
- Fluency in Japanese reading and writing
- 3 years of Backline Support and/or Software Development experience
- Experience in supporting applications on Linux Windows and mobile platforms
- Experience in developing algorithms
- Experience in PKI
- Knowledge of the TCP/IP protocol and Web development
- Experience in RDBMS/SQL
- Knowledge of Web Servers VPN Network protocols and hardware/software integration
- Excellent problem solving/analytical skills
- Excellent written verbal communication skills as well as technical presentation skills
- Ability to work well both independently and as a team member
Benefits
- Generous time off policies
- Top shelf benefits
- Education wellness and lifestyle support
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Required Experience:
IC
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
