TA Process and Technology Specialist

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process workstream or area in Mondelēz International Digital Services working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures you will drive standardization and simplification of addition you will provide input for training materials ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law analyze and report on exceptions and offer recommendations for process improvements and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping and business requirement gathering experience
• Communicating effectively applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

The incumbent will be responsible for:

• Global System Training Material Maintenance:Regularly update and manage training materials for global systems.
• Documentation and Process Updates:Maintain and update global Visio diagrams and Standard Operating Procedures (SOPs).
• Controls Framework Management:Update and provide training on the global Controls framework

What extra ingredients you will bring:

• Team Support & Collaboration
• Visio Proficiency:Skilled in using Visio for process documentation.
• Process Acumen:Demonstrate strong understanding and experience with business processes.
• Technologically Inclined:Show a genuine interest in technology
• Quality Assurance:Adhoc support the technical team with testing defects and Change Requests (CRs).
• Issue Resolution:Assist the technical team with triage efforts when necessary.

Job specific requirements:

• Problem-Solving:Ability to identify gaps and problems voice concerns and contribute to solutions.
• Customer-Centric:Capable of interacting effectively with customers and end-users.
• Communication:Translate complex technical information into clear easy-to-understand language.
• Attention to Detail:Possess a strong focus on accuracy and thoroughness.

Business Unit Summary

At Mondelēz International our purpose is to empower people to snack right by offering the right snack for the right moment made the right way. That means delivering a broad range of delicious high-quality snacks that nourish lifes moments made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo belVita and LU biscuits; Cadbury Dairy Milk Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits chocolate and candy and the second top position in gum.

Our 80000 makers and bakers are located in more than80countries and we sell our products in over150countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happenand happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Job Type