Manager Accounts Receivable and ID Card Services
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Position Title:
Manager Accounts Receivable and ID Card ServicesJob Group:
Professional & ScientificRequired Minimum Qualifications:
Bachelors degree and 5 years of related experiencePreferred Qualifications:
Previous management or leadership experienceExperience working with student accounts accounts receivable financial operations or a similar administrative environment
Knowledge of federal and state regulations related to student accounts Title IV and cashhandling compliance
Experience in strategic planning goal setting and data analysis assessment
Proficiency with financial systems ERP platforms and Microsoft Office tools
Job Description:
Summary
The Accounts Receivable and ISU Card Office is seeking a Manager of Accounts Receivable and ID Card Services to lead a collaborative customerfocused and innovative team.
The successful candidate will serve as the primary leader for Billing Account Resolution/Collections and ISU Card Services providing direction and oversight across these critical operational areas. This role supports the management of daytoday office operations including billing receivables collection account payment processing and ID Card functionality while ensuring exceptional customer service is embedded in every interaction.
The Manager will play a key role in driving process improvements optimizing system functionality and supporting staff development. This position requires a forwardthinking leader who can balance operational excellence with strategic vision fostering a culture of collaboration accountability and continuous improvement.
Key Responsibilities
Accounts Receivable and ID Card Operations
- Oversee daily operations related to student billing account management collections and refund processing.
- Ensure accurate and timely posting of charges payments adjustments and financial transactions.
- Monitor workflows to maintain efficiency accuracy and compliance with university policies and federal/state regulations.
- Make strategic recommendations for enhancements and efficiencies for billing collections and ID Card operational processes.
- Serve as a subject matter expert for ID Card Systems and accounts receivable financial systems including troubleshooting testing enhancements and supporting system upgrades.
Customer Service and Campus Engagement
- Provide highquality service to students families faculty and staff by resolving escalated account inquiries and complex financial issues.
- Communicate technical and financial information in clear accessible terms to diverse audiences while maintaining confidentiality.
- Collaborate with campus departmentsincluding Financial Aid Registrar Housing Dining and academic unitsto ensure coordinated student support and accurate billing.
Compliance and Reporting
- Assist with the preparation of reports audits reconciliations and documentation required for internal and external review.
- Maintain strong internal controls to safeguard university assets and ensure confidentiality and data integrity.
Staff Supervision & Development
- Provide guidance training and performance feedback to staff involved in billing receivables ID Card and customer service functions.
- Promote a collaborative serviceoriented team culture focused on accuracy accountability and continuous improvement.
- Assist in developing training materials standard operating procedures and crosstraining plans.
Process Improvement & Strategic Support
- Identify opportunities to streamline processes enhance system functionality and improve the student financial and ID Card experience.
- Participate in campus committees working groups and systemimplementation projects.
- Support the Accounts Receivable and ID Card Office in developing policies planning initiatives and advancing departmental goals.
Level Guidelines
Aware of key annual objectives of department or work unit
Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
Focus on ISUs mission and meeting department or work unit goals
Supervises a small department or work team
Often is a working supervisor with direct previous experience performing work of those supervised
Has full management responsibility for direct reports specifically the authority to hire fire and counsel; may share part of responsibility with higher level management
Requests approval for financial actions beyond a limited scope per policy
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS809Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
March 2 2026Posting Close Date:
March 11 2026Job Requisition Number:
R18705Required Experience:
Manager
Key Skills
- Journal Entry
- Customer Service
- Collection effort
- A/R Management
- Past due Account
- General Ledger Accounting
- Accounting
- Excel
- Payroll
- Financial statement
- Collection procedures
- Customer Account
- Delinquents Account
- Direct Reports
- Timely collections
About Company
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more
