Salesforce Architect (IT Architect Consultant 1)

Salesforce Architect

(IT Architect / Consultant 1)

Who we are:

At the Ohio Department of Behavioral Health (DBH) we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2800 dedicated employees across our six inpatient behavioral health hospitals Ohio Pharmacy Services Ohios prison systems and the central office located in the James A. Rhodes State Office Tower in Columbus Ohio.

DBH Values:

• Service-Oriented (Person Centered Solution Oriented Customer Focused)
• Collaborative (Approachable Reasonable Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well get well and stay well. Join our collaborative service-oriented environment where you will be respected and valued.

The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace committed to supporting the health and well-being of all employees including those in recovery. We foster an inclusive stigma-free environment where individuals impacted by mental health and substance use challenges are valued supported and empowered to thrive. Our workplace culture promotes wellness second-chance hiring and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect both in the community and within our own team.

What youll do at DBH:

Under general direction the IT Enterprise Architect creates and edits IT artifacts for recommendation and approval including technical policies procedures standards guidelines and best practices. This role serves as architect for overall analysis project planning solution design and development governance and implementation of technology initiatives aligned with the organizations technology roadmap.

This position provides strategic and hands-on leadership across the Salesforce ecosystem and enterprise technology landscape ensuring scalable secure and innovative solutions that meet business and customer needs.

Key Responsibilities

Enterprise Architecture & Strategy

• Lead architectural analysis planning governance and implementation of enterprise technology solutions.
• Develop and maintain technical policies procedures standards and best practices across information systems.
• Evaluate prepare and review organizational technology strategy.
• Develop technical strategic and business plans.
• Design and execute technical/system audits and provide audit responses.
• Represent the agency at conferences statewide IT meetings and professional forums.

Salesforce & Platform Leadership

• Serve as technical architect within the Salesforce ecosystem including initiatives such as org splits org health and AI/mobile strategy.
• Lead integration efforts with external systems using technologies such as MuleSoft and Tableau.
• Build proof of concepts and innovation pilots.
• Develop data models and architectural diagrams for complex projects.
• Work with Salesforce Support to resolve technical obstacles.
• Support development on Platform as a Service (PaaS) and low-code platforms (e.g. Salesforce Apex Java/J2EE APIs mobile).

Project Governance & Management

• Develop high-level project plans and assist in execution of complex and/or sensitive projects.
• Define and implement project management standards methodologies tools and timelines.
• Conduct resource planning and coordinate complex solutions across multiple projects.
• Advise project managers and customers on technical strategy solutions and future technology trends.
• Participate in RFP creation review and scoring.
• Direct proposal preparation for equipment and contract services.

Technology Evaluation & Innovation

• Evaluate information systems needs and research complex systems challenges.
• Develop purchasing recommendations and coordinate procurement activities.
• Assist in life cycle planning and forecasting for products and services.
• Evaluate and recommend hardware software and emerging technologies.
• Develop use cases and proof-of-concept models leveraging industry innovations.
• Lead innovation initiatives to improve efficiency scalability and service delivery.

Leadership & Collaboration

• Provide guidance to administrators project managers technical staff and customers.
• Develop and deliver training for varying skill levels.
• Help management design staff training plans.
• Facilitate staff meetings and promote leadership development.
• Prepare and deliver presentations and speeches to professional organizations.
• Travel in- and out-of-state to collaborate with government officials service providers and partners.

Administrative & Operational Duties

• Prepare required administrative reports and correspondence.
• Maintain logs records and documentation.
• Operate personal computer systems to produce reports and documents.
• Assist in developing office/division policies and procedures.

This is an hourly position covered by the OCSEA/AFSCME bargaining unit (union)with a pay range of36 on theOCSEAPay Range Schedule. Normal working hours are8:00am to 5:00pm. This position is located within our Office of Chief of Staffheadquartered at the James Rhodes State Office Tower 30 East Broad Street 27th floor Columbus Ohio 43215.

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code the selected candidate will begin at Step 1 of the pay range schedule listed above with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

Education Core undergraduate program in Computer Science or Information Systems or equivalent work experience.

AND Experience Minimum 4 years combined work experience in any combination of the following: assisting with development and updates to the strategic Information Technology plan participating in work groups to author Information Technology plan by discipline/program team and/or leading activities to achieve project tasks/meet deadlines and performing solutions design for assigned discipline/program team (e.g. software development infrastructure database administration security) including 2 years technology related work experience as specified by the agency position description and vacancy/job posting.

All eligible applications shall be reviewed considering the following criteria: qualifications experience education and active disciplinary record.

Primary Technology: Salesforce
Technical Skills: Information Technology
Professional Skills: Critical Thinking Problem Solving Customer Focus Decision Making Written Communication

Required Educational Transcripts

Official transcripts are required for all post-secondary education coursework or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institutions website will not be accepted. The Ohio Department of Behavioral Health reserves the right to evaluate the academic validity of the degree-granting institution.

Application Procedures

To be considered for this position you must apply online through this posting website (). We no longer accept paper applications. When completing your online Ohio Civil Service Application be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We will not give credit for your qualifications experience education and training in the job selection process if there is no evidence provided on your addition see resume is not a substitution for completing supplemental questions. Answers to the supplemental questions must be fully supported by the work experience/education sections of your application. You may check the status of your application by signing into your profile on this website (). We will communicate with you through the email you provided in your profile and job application. Be sure to check your email regularly.

Background Check Notice

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.

RuleBackground check on applicants outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Behavioral Health.

If you require a reasonable accommodation for the application process assessment &/or interview please contact Andrew Seifert EEO/ADA Administrator at or .

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.