Vip Services Butler Dispatcher

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International owned by the Seminole Tribe of Florida. This world-renowned entertainment gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24 2019. New offerings include 638 upscale guestrooms in the first-everGuitar Hotel 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1271 throughout the resort. Additional amenities include the lush Bora Bora style lagoon with private cabanas and butler service; a 42000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3100 slots 195 table games and a 45-table poker room; 120000 square feet of premier meeting and convention space including a 38000 square-foot carpeted exhibition hall; and a 26000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7000-person capacity will showcase A-list entertainers comedy acts Broadway performances sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441) and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information visit us online at call or follow us: Facebook: SeminoleHardRockHollywood Twitter: @HardRockHolly Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin benefits that include Medical Dental Vision & Life Insurances 401K Paid time off Annual Bonus Opportunity & much more! Please visit see our full list of benefits!

Job Summary:

Under the supervision of the Butler Manager/Lead Butler a Butler Dispatcher provides exceptional personalized service and ensures all guests needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Butler Dispatcher should be able to react to guest requests challenges and unusual situations in a skilled manner. They will proactively seek opportunities to impress VIP guests and assist team members with setting priorities and dispatching the team based on guests requests. A Butler Dispatcher will stay informed and know all hotel/casino facilities and services special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.

Essential Job Functions:

• Answers all incoming calls to Butler Services (guests and in-house) and handles all requests promptly efficiently and professionally in accordance with department standards.
• Takes food & beverage orders then places order with restaurant outlet maintaining excellent knowledge of all Hard Rock dining venues.
• Delegates tasks guest requests and food & beverage orders.
• Coordinates housekeeping and turndown services to make certain guests receive timely seamless and unobtrusive service.
• Arranges for Spa and Salon appointments restaurant reservations and transportation requests to ensure guests receive priority service.
• Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
• Orders requisition items as needed to keep pantry stocked with essential supplies.
• Coordinates bellman upon checkout and ensures transportation is arranged and on time.
• Reads responds to and communicates all pertinent information that is received via emails.
• Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed
• Updates the occupancy log locator board and calendar throughout the day to ensure accuracy.
• Tracks all guest preferences and updates guest profiles to ensure all pertinent information is recorded in order to wow/surprise/delight butler guests on their return visit.
• Processes all business service requests including but not limited to shipping and packing email itinerary and printing requests.
• Maintains the special purchases inventory and communicates with management when items need to be bought off property for guests.
• Problem solves last minute guest or host requests and coordinates with appropriate department.
• Maintains the privacy and confidentiality of all Villa guests.
• Is proficient and well organized in Outlook Word Excel LMS Seven Rooms HOTsos and the Customer Care Portal.
• Attends training classes as requested by management to assist in furthering their knowledge and skills.
• Conducts an informative and detail oriented pass down between shifts.
• Performs all other related and compatible duties as assigned.

Qualifications:

Two years college preferred as well as a minimum (2) two years management experience in first class hotel casino restaurant or related hospitality area. A basic understanding of food and beverage service skills including room service fine dining wine and spirits knowledge or an equivalent combination of education and experience is required.

Work Environment:

• While performing the duties of this job the employee is frequently required to stand; walk; use hands to finger handle or feel; reach with hands and arms talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close distance color and peripheral vision depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.