CPaaS Compliance Operations Intern (Summer Internship)

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

8x8 connects our customers and teams globally empowering CX leaders with performance and insights to make smarter decisions delight customers and drive lasting business impact.

The CPaaS Compliance Operations Intern will support sender ID (SID) registrations and country-specific messaging compliance requirements across global markets. This role focuses on execution accuracy and compliance ideal for someone detail-oriented who enjoys structured work and clear checklists.

Key Learning Opportunities & Responsibilities

As a CPaaS Messaging Compliance & Enablement Intern you will be embedded in the operational backbone of our global CPaaS business. Your work ensures that customer messaging traffic is compliant approved and ready to scale across multiple countries and telecom networks. You will operate across three core pillars:

1. Sender ID Registration & Provisioning

End-to-End SID Enablement: Own the registration of Sender IDs across global markets from submission to approval.
Telecom Requirements Execution: Apply country-specific Sender ID rules templates and documentation requirements accurately.
Readiness Validation: Ensure all submissions meet operator and regulatory standards before provisioning.
Volume Operations Exposure: Manage high-volume repeatable workflows with speed and accuracy.
What you learn: How messaging identities are approved controlled and provisioned globally.

2. Country Compliance & Regulatory Operations

Country-Level Compliance Reviews: Assess messaging content and documentation against local telecom and regulatory requirements.
Guidelines Interpretation: Translate country compliance rules into clear actionable checklists.
Risk Identification: Flag incomplete non-compliant or high-risk submissions early to prevent rejections or service disruption.
Documentation & Knowledge Base: Maintain structured compliance trackers and reference documents by country.
What you learn: How CPaaS platforms navigate fragmented global telecom regulations.

3. Operational Excellence & Enablement

Process Standardization: Help streamline and document Sender ID workflows for scale.
Status Tracking & Reporting: Maintain accurate tracking of SID approval status across customers and regions.
Cross-Functional Coordination: Work closely with Sales Support and Operations teams to unblock customer go-lives.
Continuous Improvement: Identify recurring rejection reasons and operational inefficiencies and suggest improvements.
What you learn: How operational execution directly impacts customer experience go-live timelines and revenue realization.

Who This Is For

Detail-oriented process-driven students who enjoy structured execution.
Comfortable working with checklists documentation and repeatable workflows.
Strong written communication skills.
Interested in telecom CPaaS or operational roles.

Why Join Us

Real Impact: Your work directly affects the companys bottom line and gross margins.

Mentorship: Work directly under experienced Business Operations leaders.

Only applicants who are currently residing in Singapore and enrolled in local Singapore higher education institutions will be considered.

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Required Experience:

Intern

8x8 connects our customers and teams globally empowering CX leaders with performance and insights to make smarter decisions delight customers and drive lasting business impact.The CPaaS Compliance Operations Intern will support sender ID (SID) registrations and country-specific messaging compliance ...