Specialty Collections Associate () Plano, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.


Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.




We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice




What to Expect

This employee is primarily responsible for managing a queue of delinquent and non-delinquent accounts and investigating monitoring and resolving specialty accounts. The position will comply with internal policy and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross1divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.


What You Will Do

1. Manage a queue of delinquent and non-delinquent accounts

Handle inbound and outbound calls as needed per position

Ensure all account activity is properly documented per department standards

Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint TLO etc. (where applicable)

Manage repossession assignments and all relevant activities (where applicable)

Adhere to department standards for effective queue management

2. Performance Coaching

Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to1day mentoring and guidance as requested by leadership.

3. Perform all other duties as assigned