Central Flow Ops Lead, Central Flow MX

The Central Flow (CF) team aims to plan and optimize the Outbound workflow to multiple Fulfillment Centers (FCs) in order to most effectively meet our customer needs.

The team is seeking a Central Flow Ops Lead to manager a team of Flow Leads Process Assistants (PAs) responsible for executing the planning function and monitoring operations.

The team is centralized in Mexico City.

Key job responsibilities
- Understand the flow concepts and operational settings
- Demonstrate the ability to motivate coach and influence team behavior
- Excellent communication skills (written and verbal)
- Independency
- Willingness to work in different shifts being a 24/7 operation (including holidays)
- Analyze and monitor routines
- Develop partnership with leaders from different FCs
- Manage a team of Flow Leads with the responsibility of a department within a time-critical and fast-paced environment
- Identify opportunities to create improvement plans
- Be an expert on operations
- Monitor the productivity of FCs and take corrective action when necessary
- Understand and teach detailed flow related concepts
- Ability to advise and teach flow standards to new managers and Flow Leads

About the team
A CF MX team will be led by an Area Manager reporting to the country Central Flow ACES Manager. This Area Manager will coordinate four CF Ops Leads reporting to them (one covering each operating shift) who oversee daily flow management execution of Flow Leads. This team will be located in a central location in the country.

Mission:
In ACES MX we identify and deploy scalable and sustainable mechanisms to achieve utmost performance at optimal cost.

Vision:
To become Worldwide Fulfillment Operations reference by driving operational excellence.

ACES MX Tenets:
- We set our priorities based on Brilliant Basics.
- We prioritize initiatives by long term benefits.
- Our decisions are backed by data.
- Break down organizational silos.
- We value diversity as a key factor for innovation.
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

- high school diploma or bachelors degree
- Work flexible schedules/shifts/areas including weekends nights and/or holidays
- Knowledge of Excel at an advanced level
- Experience using strong customer service communication and interpersonal skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience in team management
- English Fluency.

- Bachelors degree or equivalent
- Experience in data collection for problem solving and root cause analysis
- Experience in logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.