DLO Client Services Group Lead
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Job Location:
Oklahoma City, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Diagnostic Laboratory of Oklahoma (DLO)
Location: Oklahoma City OK
Hours: Monday-Friday 7:30am-4:30pm
Essential Functions:
- Report to work on time and prepared for each scheduled shift
- Perform all assigned duties and processes including tasks for which you are fully qualified and those within your demonstrated capabilities
- Maintain a positive professional and supportive attitude throughout the workday
- Work collaboratively as a team member and contribute to a respectful productive work environment
Responsibilities
Responsible for contacting customers by phone fax and mail or as directed by Supervisor to report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the clients to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Escalate complex client issues to the appropriate individual/department. Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the clients requirements.
Qualifications
Required Knowledge: Must be able to operate basic office equipment have generalcomputer knowledge and basic typing ability. Must have demonstrative customer service be able to communicate in English both verbally and in be confident self-motivated and be able to work unsupervised. Requires professionalism in appearance actions and attitude. Must be able to maintain professionalism in times of heavy workloads and stress. Requires teamwork collaboration and strict attention to be dependable punctual and demonstrate integrity and a commitment to company values. Must be ableto achieve and maintain department specific metrics
Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.
Special Requirements: Must be available for any shift including nights weekends and some Holidays as needed. Overtime as required by business needs.
Physical and Mental Requirements:
- Sitting for long periods of time.
- Repeating motions that may include the wrists hands and/or fingers. (Typing)
Key Skills
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About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
