German Speaking Senior Problem Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
As a German Speaking Problem Manager you will own the end-to-end Problem Management process ensuring proactive prevention effective root cause resolution and continuous service improvement. You will work closely with internal teams strategic partners and clients to improve service stability and drive ITIL best practices across the organization.
Key Responsibilities
Lead proactive Problem Management using trend analysis and service insights to prevent recurring incidents.
Own and govern the full Problem lifecycle in line with ITIL standards.
Drive Root Cause Analysis (RCA) and ensure corrective and preventive actions are implemented.
Manage and prioritize the Problem backlog mitigating risks to resolution timelines.
Contribute to Problem Review Boards and provide insights into trends and systemic risks.
Monitor SLA performance analyze service data and report on operational effectiveness.
Support and coordinate Incident Major Incident Change and Service Management processes.
Lead virtual teams ensure stakeholder alignment and drive continuous service improvement initiatives.
You will be successful in this role if you have:
BA/BS degree and 68 years of relevant experience or equivalent combination of education and experience.
Strong experience in ITIL-based Service Management especially Problem Management.
Proven track record in driving RCA and long-term service improvements.
Experience in complex multi-stakeholder or global environments.
Strong analytical communication and stakeholder management skills.
Fluent German and English language skills.
ITIL certification is an advantage.
What do we offer
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost a great team also a lot of learning and training opportunities
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
