Dispatcher-Security
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Dispatcher
Part Time 48 Hours Per Pay Period Variable Hours
Parkwest Overview:
Parkwest is West Knoxvilles premier medical facility and a top-performing heart addition to providing the areas leading cardiac services Parkwest has been nationally recognized for award-winning care throughout our facility. Annually Parkwest is recognized byU.S. News & World Reportas one of Tennessees Top 10 hospitals.
Position Summary:
Under the direction of the Safety Director is responsible for coordinating the activities of the Dispatchers through documenting and dispatching all incoming calls. Provides leadership and direction for the Dispatchers and assists in ensuring compliance with all policies and procedures relating to security.
Responsibilities
- Handles telephone/radio communication with internal and external agencies during emergency situations.
- Responsible for operating monitoring and inspecting of the following equipment: radio base station and radios video cameras emergency alarms fire alarms elevator alarms security alarms parking gates recorder and access control system other miscellaneous equipment.
- Answers all incoming requests via telephone radio computer e-mail patient care system or intercom.
- Provide information and direction to staff patients and visitors entering the work area or via phone and provides proper temporary identification when necessary.
- Documents all requests on log radio dispatches call to officer records time of arrival and time completed along with any pertinent information.
- Maintains a log of names of all employees present.
- Handles confidential information in an appropriate manner.
- Completes departmental reports as requested.
- Maintains a clean and orderly work area.
- Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
Must be 18 years of age or older.
Ability to answer multi-line telephone. Dispatch hospital resources (security engineering shuttles and emergency mgmt.) to calls for service at on and off campus locations by a multi-channel two-way radio PC Console system. Knowledge of Microsoft Office Libra Office and SharePoint. Use web-based facility work order system. Use of vendor software to monitor the facility electronic entry / exit door locking system. Ability to enroll and delete users from the electronic entry / exit door locking system. Monitor Duress Presence and Code Blue devices for visual and audible notification requiring the appropriate responder to be notified. Respond to visual and audible notification system for Fire Alarm Generator and Medical Gas System. Make Overhead Public Address Announcements providing specific instructions in a clear voice throughout the campus. Use text messaging software to send facility wide alert notification. The dispatcher provides direction to callers by transferring calls to patient rooms or hospital departments. Individual will be required to pass a qualification class to function as a Remote Monitoring Attendant for the facility boiler system.
Licensure Requirement:
None
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Covenant Health is the top-performing healthcare network in East Tennessee. Our experienced staff is ready to support your medical needs.
