Phlebotomist II Site Lead

Phlebotomist II Site Lead - Royal Oak MI Monday to Friday 4:30 AM to 1:00 PM weekends as needed.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Represents the face of our company to patients who come to Quest Diagnostics both as part of their health routine or for insights into life-defining health decisions. The PSR IISite Leaddraws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR IISite Leadhas direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful safe and accurate manner.

This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site.

The PSR IISite Leadwill demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctors office a patient service center in a house call environment long term care or as business needs dictate.

• Collect specimens according to established procedures. This includes but not limitedto:drug screens biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written andelectronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Enter billing information and collect payments when required including the safeguarding of assets and credit card information.
• Data entry and processing specimensincluding labeling centrifuging splitting and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry inventory stock supplies and answer phones when needed.
• Read understand and comply with departmental policies protocols and procedures: ( Manuals Safety Manual Compliance Manual Automobile Policies and Procedures Employee Handbook Quality Assurance Manual); and ensure that all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency such as maintenance logs and temperature logs.
• Complete training courses and keepup-to-datewith the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up to date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).
• With appropriate training act as mentor and resource for new employees assisting with transition into the PSC work environment and the familiarity with established procedures.
• Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer and document problems prepare problem documentation and report critical issues as they occur.
• Ensure staff is following all safety precautions by wearing a clean button lab coat gloves and face shield when required.
• Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat clean and in good repair takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Will be required to act as a coach mentor instructor and resource advisor for new employees as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.

RequiredWork Experience:

• Three years phlebotomy experience required inclusive of pediatric geriatricand capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs which includes weekends holidays on-call and overtime.
• Must have reliable transportation valid drivers license and clean driving record if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Preferred Work Experience:

• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment preferred

Physical and Mental Requirements:

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Talking.
• Walking.
• Balancing.
• Bending/kneeling.
• Pushing/pulling.
• Reaching/twisting.

Knowledge:

• Committed to all Quest Diagnostics Policies & Procedures including Company dress code Employee Health & Safety and Quest Diagnostics Everyday Excellence Guiding Principles.
• The position requires the ability to effectively communicate in English.

Skills:

• Ability to provide quality error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
• Capable of handling multiple priorities in ahigh-volumesetting.
• Must be able to make decisions based on established procedures and exercise good judgment

Education:

• High School Diploma or Equivalent (Required)

License/Certificate:

• Phlebotomy certification (required in certain states e.g. California Nevada Washington and Louisiana) (Preferred)